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Johnny The Guesser
13 Feb 19 17:50
Joined:
Date Joined: 15 Apr 02
| Topic/replies: 2,722 | Blogger: Johnny The Guesser's blog
Out of the blue - Just closed my account and returned funds to my bank.

Originally said I had self excluded (from Lads) which just wasn't true.

When pressed further ...

"Decision reached by our risk and compliance team that your account will not be reopened"

"This is a GVC company exclusion matter, non specific"

Nothing dodgy on the account ....I am restricted to as good as nothing by both Lads and C .

Anybody heard of anything similar ?
Pause Switch to Standard View Anybody had their purple account...
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Report Gin February 14, 2019 10:32 AM GMT
Have not been closed but a couple of years ago, they put me on a permanent 10% commission.
Report Deltâ February 15, 2019 9:01 AM GMT
I've just closed mine myself - withdrawal facility never works, always errors up and refers to helpdesk - they couldn't solve, hence ...
Report Dr Crippen February 15, 2019 10:49 AM GMT
The site seems very vulnerable to errors. Hard to log in, video won't work etc.
Report dave1357 February 18, 2019 11:29 AM GMT
OP contact them and state that as they clearly had incorrect information implying that you had a gambling problem, you want them to provide all the info they hold as required under data protection legislation. 

A poster on another forum had his account shut by pkrstars because of wrong info on his account.
Report Johnny The Guesser February 18, 2019 6:05 PM GMT
Yes - Thanks Dave - I've asked for a full report on all information held by all GVC companies.
Report CJV February 18, 2019 10:50 PM GMT
1
Report Johnny The Guesser February 19, 2019 6:37 PM GMT
Head of compliance rang me  "Account reactivated ...Sorry .. incorrect ID info - Closed in error "  ...Mind you - They had a few opportunities to spot this before the full information request went in.
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