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Johnny The Guesser
13 Feb 19 18:50
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Date Joined: 15 Apr 02
| Topic/replies: 3,075 | Blogger: Johnny The Guesser's blog
Out of the blue - Just closed my account and returned funds to my bank.

Originally said I had self excluded (from Lads) which just wasn't true.

When pressed further ...

"Decision reached by our risk and compliance team that your account will not be reopened"

"This is a GVC company exclusion matter, non specific"

Nothing dodgy on the account ....I am restricted to as good as nothing by both Lads and C .

Anybody heard of anything similar ?

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Replies: 7
By:
Gin
When: 14 Feb 19 10:32
Have not been closed but a couple of years ago, they put me on a permanent 10% commission.
By:
Deltâ
When: 15 Feb 19 09:01
I've just closed mine myself - withdrawal facility never works, always errors up and refers to helpdesk - they couldn't solve, hence ...
By:
Dr Crippen
When: 15 Feb 19 10:49
The site seems very vulnerable to errors. Hard to log in, video won't work etc.
By:
dave1357
When: 18 Feb 19 11:29
OP contact them and state that as they clearly had incorrect information implying that you had a gambling problem, you want them to provide all the info they hold as required under data protection legislation. 

A poster on another forum had his account shut by pkrstars because of wrong info on his account.
By:
Johnny The Guesser
When: 18 Feb 19 18:05
Yes - Thanks Dave - I've asked for a full report on all information held by all GVC companies.
By:
CJV
When: 18 Feb 19 22:50
1
By:
Johnny The Guesser
When: 19 Feb 19 18:37
Head of compliance rang me  "Account reactivated ...Sorry .. incorrect ID info - Closed in error "  ...Mind you - They had a few opportunities to spot this before the full information request went in.
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