---live chat discussion thread---

Betfair_Community_Manager_2  must be exhausted now after almost three days of constantly monitoring this thread !

Doesn't look likely does it

Any chance of a follow up on the unanswered questions Mr Betfair manager ?

I sent them an email earlier and I've had a reply.


The long and short of it is that they don't offer keep bets 'because they can be taken advantage of'.


Yeap, I was [and still am] just as confused as you are now.

In fact the reply is so farcical I may as well show the whole thing:

'I can confirm that the reason we do not offer a 'Keep' option in this market is due to the fact that your bet could be taken advantage of. For example if you back 1-0 for £10 at a higher price than currently available and select to keep this bet, if the score was to go 0-1 someone could lay your bet without the risk of losing as this outcome is now impossible. Due to this we advise customers to manage this market rather than leave bets in which have the possibility of being taken despite the result no longer being possible.

Please do not hesitate to contact us if you have any further enquiries.'

Rocket, best to just automate with a "first in line" program that also recognizes if a match goes to 1000. It is a simple excel.

You need to put the refresh on slow at atleast the rate of the match delay.

Follow (just wording, not commands).

You want 1-0 and it is offered at 5.0 at the start.  You want 8.0 because you expect a late goal.

Before the match you put IF PRICE OFFERED IS AN(GREATER THAN 7.6, LESS THAN 10.00), THEN EXECUTE BACK AT "FRONT OF LINE TO MINIMUM 8.0.

This means once the odds hit 7.8 matched, your bet comes up, not before.

THEN, the bonus.

If the odds are at 7.4 and a goal is scored going 0-1, the game is suspended.

At unsuspend, the odds shoot up to 1000.  Your condition says no odds above 10.00 so the bet IS NOT placed saving you some coin.

Other options are there based on your strategy or needs.

Thanks SHAPESHIFTER but that's a bit beyond me just now.


Is nobody else bothered by the glaring oversight from Betfair? The obvious one being 0-0 HT can be Kept yet is ruined if an early goal goes in. Likewise, 4-0,5-0,6-0,7-0 on the CS2 can be ruined by an early goal to the other team yet these may also be Kept.

I don't think Betfair are telling us the whole truth but whatever it is it's a pain in the ar*se having to enter your bets and stakes at kick off.

about 50% of keep  bets can be 'taken advantage of' in any case

Betfair's response is a bit of a red herring.

Exactly.

And if they are so bothered about folk betting on something that's already been conditionally determined then why let ppl put up bets on those impossible results ?

If betfair wanted to step it up, it would mean "canceling" all bets that could be "taken advantage of" after a goal.  Inotherwords, when a game goes 1-0, prior to the UNSUSPEND, they would cancel ALL 0-0 and 0-1 bets that were in "keep mode".

Pretty straight up stuff and would win accolades on integrity.

.

I've sent Betfair a reply pointing out some of their inconsistencies and asking if they would reconsider, perhaps putting a small notice in the Market Info to warn customers that Keep Bets will remain in a market after a goal or red card.

It's a bit of a bugger if you're on 17 correct scores and have to enter the odds/stakes for all bets for them at kick off.

Token reply from Betfair. You know the one, where they ignore every point in your email and send you a standard reply that doesn't address the point.

Still no answer from the Betfair Community Manager then? It's only 10 days since they last posted - half an hour after the thread had been started. One which was invited by Betfair.

They ought to hang their heads in shame.

I've just given Betfair_Community_Manager_2 a nudge on the Site Feedback thread 'Customer Service ???? Sorry mate, never 'eard of it..'  as they were on there asking how they may be 'falling down'.

Let's see if they bother to reply.

Finally, they've agreed it's strange and are looking into it.


Lets just hope we don't log in one day and find we can't have Keep Bets in the HT market

they have now confirmed with “Correct Score” markets we disabled the “Keep Bets” function around 20-24 months ago. I can confirm that the reason there aren't  “Keep Bets” on this particular market, but we do however  offer them for “Correct Score 2” markets is because the function was disabled due to issues with runners in the markets, whereby customers are not being able to win as soon as a goal is scored (i.e. 0-0). With the “Half Time Score” market, for some reason the bug/issue isn't there and that is why keep bets are offered on that market too.


I think for my own sanity I'll drop the matter.

Unless I'm being thick and the above makes sense to anyone else?

Some customers have reported recently that they have had problems with high memory usage when using Betfair. We’re pleased to report that we applied a fix to the bug earlier today that should resolve the majority of these issues. We will keep up a continuum of performance improvements in this area to erode remaining problems.

Little steps can lead to big changes. 

I'm right now restling with firefox when using betfair.  As the day went on yesterday, it seemed to deteriorate.   

I just updated my flash this morning ( http://www.adobe.com/software/flash/about/ ).

Hopefully this will make things sail a bit more.

they have now confirmed with “Correct Score” markets we disabled the “Keep Bets” function around 20-24 months ago. I can confirm that the reason there aren't  “Keep Bets” on this particular market, but we do however  offer them for “Correct Score 2” markets is because the function was disabled due to issues with runners in the markets, whereby customers are not being able to win as soon as a goal is scored (i.e. 0-0). With the “Half Time Score” market, for some reason the bug/issue isn't there and that is why keep bets are offered on that market too.



It is not a picture of clarity, is it?




case for having no keep bets on any markets surely.

It seems they're saying there's a known bug with the Correct Score market that stops them enabling Keep Bets.

Which begs the question, why not fix it?

Some customers have reported recently that they have had problems with high memory usage when using Betfair. We’re pleased to report that we applied a fix to the bug earlier today that should resolve the majority of these issues. We will keep up a continuum of performance improvements in this area to erode remaining problems.

Doesn't look to me as it's fixed.  I haven't been much on Betfair today, but the little I've done has made the memory usage increase heavily.

I gave up with Firefox as betfair was unusable on Saturday and tried Chrome.  Much nicer and even BF runs smoothly.

Firefox and Betfair are not happy bedfellows.

GranpaChook. Joined: 16 Mar 08
Replies: 622 02 Mar 11 17:16 
I gave up with Firefox as betfair was unusable on Saturday and tried Chrome.  Much nicer and even BF runs smoothly.

---------

beware - chrome shows wrong "what if?" figures.

apparently they're fixing it.

fwiw-wisinm: when I brought it up in the live chat, they replied saying it was the first they'd heard of it.

bit gobsmacking if they weren;t aware of something so significant with a browser they've been recommending. but on the plus side, maybe it means something will finally get done. hope so, because I'd love to switch but can't till it is.

btw, two things that help with firefox are:

1 - viewing the forum in "classic" mode, and
2 - if you're using vista (probably also goes for w7), switching off dwm.exe, which is basically the process which shows little live previews of background windows when you hover over their icons in the taskbar.

Does chrome have a betfair refresh add on?

.
http://www.gruss-software.co.uk/Betfair_Refresh_Google_Chrome.htm

not used it myself.

Wasn't aware of that, cheers for the heads up gents.  Can't say I've noticed it yet but it has only been a couple of days.

Still no reply from Betfair Community Manager 2 (without the underscores as he/she now appears on the fora) to this thread.

Oh well, it's only been 27 days.

Tommy (and others)

I'm going to try and work through this thread in order, and get answers where I can.

Totally my bad for not dealing with it sooner.

Can only apologise.

(And I am the same BCM2 without the underscores - took them off as they looked untidy)

Ok - going right back in the thread, I am seeking some info on Correct Score keep bets.

Following that, there are several threads about the issue of memory leakage. That is something I have discussed with various posters on Site Feedback. One fix has already been applied which, as I understand it, has made things better but not solved all problems.

Work is still ongoing and I have passed on various pieces of information from a number of threads to the team that is working on it and I'll continue to do so. Not being a techie myself, I can't offer much in the way of explanations - but I will continue to send threads/posts on here daily to colleagues.

Okay BFCM2, at least you're attempting some kind of feedback, finally (with another nudge on Site Feedback) but really: "Totally 'my bad' for not dealing with it sooner." is very poor grammar and very reminiscent of poker parlance.

Are you the same 'manager' that has been trying to sort out that shambles of a site too - and getting nowhere?

Tommy
This guy (or gal) is trying to help.  You won't assist any of us by being critical about grammar.

About refreshing chaps. Paste the following into notepad , change the URL to what you want and refresh timer to something sensible ( it's in milliseconds ). Save to desktop as refresh.html ....





iFrame Removed

Oh. 

Now I have a question.  Why was that brilliant piece of code not allowed to be posted?

Alex, sorry if I seem to be being pedantic about grammar, when that is not the matter at all.

I was just trying to make the point that people had been requesting feedback from BFCM2 since the 10th of February - and weren't getting any on this thread at all - until BFCM2 finally appeared (after my urging on Site Feedback about the matter) and said 'my bad' - a derogatory term often used in poker.

I just wondered if he/she/they are aware of how poor a term that is, and the message it conveys: ie "We don't really give a damn but I'm here to look like we do"

agree with alex, nothing to be gained by laying into the one person to put their head over the parapet.

plus, "my bad" is just american slang for "that was a failure on my part which I acknowledge", so hardly worth taking badly.

Fair enough.

I'll leave you to it.

Alex - I'm a guy! May as well get that one sorted....

My choice of phrase was pretty poor! I'm far too old to be trying to use (apparently) 'cool' terms. I'll stick to proper English.

In terms of what you tried to post there, was it a URL? If so, it's worth trying again, but pressing return and putting the URL on a new line. That has, apparently, been an oddity we have found with posting URLs.

I am still chasging on the Correct Score Keep Bets - and I may hopefully have an update later on memory leakage issues.

Tommy - no, definitely not a Poker Manager. Football, horses, dogs, golf . . . but not really into cards.

Alex - I'm a guy! May as well get that one sorted....



That is a shame, you may disappoint many by disclosing that. [;)]

No worries about the posting, it was a code for a fast refresh and it is not worth chasing up. 

I would be more likely to place bets on the Correct Score markets if there was a keep bet facility however.  Betfair can only be described as being evasive on this subject and one cannot help but feel that there is a hidden reason for the original abandonment of keep bets.  In the interests of transparency and clarity it would be reasonable for betfair to provide credible reasoning or failing that, simply to reintroduce the facility.

BCM2, i've asked a couple of times(maybe not on this threafd) if you are going to stay with your policy of not cancelling keep bets after an unplanned outage on markets that are inrunning before opening the markets up again.
  As far as I can see you haven't responded to that question.
  Could you please take this up with whoever deals with these questions ?
  And if their answer is that you are going with the not cancelling keep bets policy, can you please ask them the reason behind it as I really can't see any logic why you should not cancel keep bets after an outage as you cancel normal bets.

By: This user is online. Betfair Community Manager 2
Date Joined: 22 Nov 10 Add contact | Send message When: 10 Mar 11 09:06

I am still chasging on the Correct Score Keep Bets


That is good news BCM2.

Trying to make a book before and then after kick off in this market with 17 outcomes, different stakes and odds needing enetered again is a chore that doesn't seem necessary.

Alex / Rocket - I'm meeting with a colleague about the Correct Score issue later today.

Eddie - sorry if I've missed answering that. I'll do my best to get a response for you now you've nudged me.

Sorry if this has already been covered but what happens if you back at a value price but the market doesn't eventually trend towards it? It usually will but not always. Do you lay it off even though it was a good price?

What happened to BCM1?

Oh sorry, wrong thread.

I am having to log out and back in a couple of times a day.  How can I tell what is using what memory?  I am sure that if I explore control panel for long enough I could find it but perhaps some kind soul could point me in the right direction.

tia

Alex hit CTRL ALT and DEL at the same time. Click on 'Processes'

Then click on the 'Mem Usage' header to list it in order.

IE explorer is currently using 500,000k of memory with Betfair open. Is that a lot? I have no idea.

I'm using Chrome and in the memory usage column chrome.exe is listed three times.  Anyone know if that is normal?

Thanks and neither do I.  However I find IE to move at a snails pace in comparison to Firefox and Chrome, not just for betfair but for everything.

Guys, both the forum and the main Betfair site has some kind of bug building up memory usage during normal activity.  It's been like this for a long time. At least they acknowlede the problem now and hopefully their it guys will be able to do something about it.
  They posted a thread on most forums a week or two ago saying it was fixed, but it certainly isn't.

Eddie

I am very hopeful to have some news on the memory leakage issue before the end of the day.

As soon as I know where we're at, I will post.

Eddie,

Somebody composed a beautiful service note on the subject ending with the sentence:

We will keep up a continuum of performance improvements in this area to erode remaining problems.

It still makes me giggle and I marvel at the use of English by the author.

Alex / Eddie

I posted that - but can't take credit for the language used! I felt it was that good, it deserved to be there.

All

I've got an update on the memory leakage problems, as promised:

"We released a number of memory leakage fixes this morning. Based upon the feedback from customers, we have been carrying out extensive investigation into both the horse racing homepage and the new in-play matchpage. Following this morning’s release, we’re confident there will be a considerable performance boost on these pages.

In the course of preparing these fixes, we've developed a host of tools that will help each of the various front-end teams identify and fix memory issues as part of the normal development process. We have also made sure our Quality Assurance team know how to test for these issues.

In the next few months work will continue to improve site performance further, and we will continue to address any issues that arise. Of course, we will always welcome feedback from our customers so that we are aware of any issues affecting them and their use of the site."

I don't use any of the two pages you say have been fixed, but just popped in to say that there is no change on the markets I access from the sportspage.  You probably knew that as you didn't mention this in your update, but thought I'd tell just in case..

A cursory glance down here & it sounds like Betfair are making a bit of an effort - overall, the 'site experience' (excuse marketing parlance) is better than it was a few months back. Bar the odd bit of slowdown (& an average of about half a crash a day when I'm using it heavily) it's definitely improved. Imvho. I use Internet Explorer, for ref, & have done for beards*

*ages

bro

Rocket to the FACE
Date Joined: 28 Oct 08
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When: 10 Mar 11 11:41
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Alex hit CTRL ALT and DEL at the same time. Click on 'Processes'

Then click on the 'Mem Usage' header to list it in order.

IE explorer is currently using 500,000k of memory with Betfair open. Is that a lot? I have no idea.


Mine goes up to about 1,500,000, but thats with dozens of browser windows open, so I'd say that's very high.

I use firefox all day and i'm always logged in, i have no issues whatsoever

i must be lucky

I don't use any of the two pages you say have been fixed, but just popped in to say that there is no change on the markets I access from the sportspage.


ditto.

Lusitano, I think it very much depend on how you use the site.
  I think these problems affect you more the more bets you have and/or how many markets you operate in.

It could be that Eddie, I have a lot of matched and unmatched bets kicking about.

It could be the forum,.....maybe.  I am not sure if it is my imagination but the second topic I look at after a reboot always seems slower to load than the first I look at.  I am no techie and really don't know if that has any substance.

All

Thanks for the update on memory issues - I'll forward those on now.

Eddie

I've had a reply back regarding keep bets and outages:

"First of all, apologies that we haven’t addressed your specific question previously.

A major reason why keep bets were introduced was to allow customers to set a price in advance on a position they cannot necessarily manage at all times. A keep bet will persist through all material events/suspensions through to final market settlement (at which point it expires if unmatched). On balance, we believe customers using this functionality do so under the premise that if the market trades at a pre-determined price set by them, they wish for the bet(s) to be matched.

In the case of an outage and based on the above rationale, we feel that most customers want keep bets to stand. Clearly the situation is not black and white, however if we assume we changed our policy on this and cancelled keep bets in the case of an outage, there will be many occasions where a customer’s bet isn’t matched where it otherwise would be. Given feedback on why customers place keep bets, whilst this decision might not suit all customers, we think it’s the preferable one."

Alex , I think both the forum and the main site is infected by the bug.
  It looks to me as if it's somehow connected to your matched/unmatched bets on a market you visit, but it looks as if you have to click on the my bets tab to activate the bug. Memory usage doesn't increase when just going to a market and not click on the my bets tab.
   I can see this easily as I don't operate in many markets, but have very many matched bets in the markets I do operate in. Not that I place so many bets, but some of the bets I place are very large and are therefore often matched by 10's or even 100's of other users.
   I've been heavy involved in the Premier League win market all season and just going to that market and click on the my bets tab to look at my unmatched bets increases memory usage with something like 150.000 - 200.000 KB.
  Just loading the information under the my bets tab on that market is so heavy for the site and/or my computer that I always get a "script running error" thing every time I do this even if it's the first market I visit after a login.

BCM2, I find it hard to believe that people want their keep bets to remain in the markets after an outage.
   Just to give an possible scenario, Someone want to get on for a large amount on Chelsea @ 1.3 at home to Everton. The market is 1.29 - 1.3 in the last minutes before kickoff and he is in the queue at 1.3 , but it doesn't look as if he will be matched before kickoff so he makes it a keep bet in order to not lose his place in the queue and hopefully get matched during the first couple of minutes of the match.
   The site goes down around kickoff time and his bet isn't matched.  The site is down for an hour and Chelsea are 2-0 down at the time  Do you think this user want his bet to be in the market when the site is back up again.
  Not cancelling keep bets will only benefit "hooverers" or whoever is fastest to log in after an outage.
  If you don't change your policy on this I will never use the keep bets option again and I will during an outage spend my time investigating which markets that are inplay and also try to figure out which of these markets that are most likely to have nice value keep bets just ssitting there waiting to be picked by whoever is fastest to log in and access those markets.
   As I told you before, one of my keep bets almost cost me 60 k 6 -7 weeks ago. The runner went as low as 1.08 inrunning, but didn't win.  If I had sat still and done nothing I probably would have made 5 - 6 k from my keep bets that were matched during the outage, but as it looked like a disaster I did some damage limitation and this resulted in  your policy of not cancelling keep bets after an outage costing me something like 15 - 20 k.
  Would you still use keep bets if you were me ?

In the case of an outage and based on the above rationale, we feel that most customers want keep bets to stand.

  How about actually asking those of your customers that use this option what they want ?

Hi Eddie

I can't really say either way - hopefully you understand that!

What I will do is take your comments back to my colleagues, as you've clearly made a reasoned case.

Of course, I'm not suggesting it will lead to a change, but it will allow them to even better understand your stance.

I must admit that I would not want my keep bets to stand.  I would much rather reassess the postion when the site goes active than have somebody steal money from me because by chance they got to the market before I did.

"In the case of an outage and based on the above rationale, we feel that most customers want keep bets to stand."

BCM_2

If your colleagues think about it, those who have left keep bets up are in a no win situation.  If the market moves one way they will not get matched with no gain and if it moves in the other, they do get matched at a loss.

It seems to be a no brainer to me.

Site down again. Time to ckeck out what markets are inplay and get ready to do some hoovering of keep bets when the site is back up !!

Just happy to please

Quiet time of the day though.  Doesn't look as if there are any football or tennis matches inplay at the moment. Anyone know of anything inplay at the moment ?

Oops, to late. The site is back up.

Quiet time of the day though.  Doesn't look as if there are any football or tennis matches inplay at the moment. Anyone know of anything inplay at the moment ?



Wimmins slalom.

How the hell did I miss that as I probably have one of the biggest turnover on winter sports on Betfair !
  Winter sports is also among the markets I often use keep bets on as in some cases it can take more than an hour before all runners have started, or should I say winter sports used to be among the markets I had keep bets in ?

Betfair memory usage has now reached 1.600.000. GB and it's time for a logout-login operation. Will probably take 3-4 minutes just to close the browser though as I've allowed to get the momory usage get this high.

How the hell did I miss that as I probably have one of the biggest turnover on winter sports on Betfair !


With your chatname I figured that you might be fairly expert.

Be ready guys, this time there are hundreds of markets inplay. Find a couple where the odds should have moved a lot since the outage started and login as fast as you can when we are back up.  You could be lucky and find a feww keep bets in there with some real value

and surprise team news coming out of OT (fergie picks 7 defenders).

this is gonna be a right farce if they reopen without voiding.

vep, I haven't looked at this market, Are you saying ManU odds will increase ?

ARRRGGH!

dunno. can't imagine the O/U markets will be unaffected though.

Betfair way out of line at the moment as its been down on the team news

was up for about 45 seconds. anyone hoovering with the intent of a short term trade on the movement now possibly sweating on a big maybe unshiftable position with 35 minutes to KO.

not me thank god.

Of Course, jump on unders.  I've been able to access Betfair with my mobile all the time during the outage and tried again now to back unders in that match, but even the mobile thing is down now.

6 tick jump on overs within seconds of site coming back up.

how is that fair on market makers intending to remove offers before teams were announced?

...meanwhile wales ireland is fvcking suspended!

And here i was all proud of myself and thanking gruss for the chrome refresh so I could "leave the problems behind" with firefox.

I was not on except to place UNDERS on the MAN UTD/ARSENAL GAME.  Just logged on to put a bit more on now that is is 2-0.

33 minutes to go....my very small world but has the outage saved or cost me?

Bet landed but it cost me

SHAPESHIFTER
Date Joined: 04 Apr 03
I was not on except to place UNDERS on the MAN UTD/ARSENAL GAME.  Just logged on to put a bit more on now that is is 2-0.

33 minutes to go....my very small world but has the outage saved or cost me?

A stupid post on my part.  I was in no way trapped into a position because of the crash while others found themselves frozen out.

Apologies for stupid words.

Runner up, though, goes to that banner on the front:

BETFAIR:
WE'RE REALLY SORRY FOR THE PROBLEMS TODAY.

My six year old son says "really sorry" when he's done something 'naughty'.

Responsible business people would not lead with glee and excitement that they are taking bets and would use the wording:

WE APOLOGIZE FOR THE DOWN-TIME TODAY.

How many Saturdays is this now?

I want to know what happens at Betfair Towers when the outage occurs.

After the 5th or 6th time you'd think computers would be flung through windows, people sacked, staff crying after being screamed at by angry managers.

But if it keeps on happening...maybe they don't treat it like such a big deal.

Certainly any company I've ever been with, some of the "passionate" executives etc, I'd want to be about 60 miles away from the epicentre if anything like that happened just once, never mind regularly.

Its the culture of the place now. Attention to detail went out the window a long time ago. Look at your watch and the time of this post

So many examples of poor work

All

Hopefully those on this thread will know I do try and deal with as much as I can - obviously yesterday's events mean I have some catching up to do, and I've been busy on Site Feedback trying to update there.

However, I wanted to come back onto this thread as I know there are several people on here who have been suffering with the recent memory leakage issues - so for you, yesterday would have been all the more frustrating.

As I have said before, I am not a techie - so if you haven't seen it elsewhere, here's an explanation of what happened yesterday. I will aim to keep responding and updating over the next few days:


On Saturday March 12, from 14:05 through 20:01, Betfair's website failed. We know how frustrating this is for our customers and offer our sincere apologies to all affected.

We are now looking at ways in which we can make up Saturday’s events to you.

We are working as hard as possible to ensure Betfair offers as reliable a site as possible. In a normal week we make at least 15 changes to the Betfair website but we have resolved not to release any new products or features for the next seven days. This should give maximum stability throughout a busy week that includes the Cheltenham Festival, cricket World Cup and Champions League football.

Below is an explanation of what went wrong and what we have done to fix the issue.

When the website failed on Saturday, our first step was to disable Betfair for all our customers on the web, API and mobile services.  Once we identified the actual problem, we determined that we needed our website "available" but with betting disallowed.  We recovered the site internally around 18:00 and re-enabled betting as of 20:00 once we were certain it was stable.

Here is what actually happened:

After performing certain types of website changes, an issue developed that caused our servers to temporarily slow down, processing just one thing at a time (single threading) instead of thousands of user requests in parallel.  This "single threading" behaviour was introduced some time ago to protect against occasional broken pages caused by serving content while it is changing.  In tech speak, our servers weren't thread-safe on certain types of content changes.

This has been an operational concern for several weeks as our traffic has reached record volumes week after week.  While we had several operational protections in place to limit these types of changes during peak load, we missed an important one.  Every 15 minutes, an automated process was publishing exactly the type of content that triggers the issue described above.  Yesterday we hit a tipping point as the web servers reached a point where it was taking longer than 15 minutes to complete their update - essentially rendering the servers unusable.

Then in an attempt to quickly shed load, we triggered a process to disable some of the computationally intensive features on the site.  Unfortunately, the way this was done triggered a complete recompile of every page on our site, for every user, in every locale.  Under our normal Saturday usage, recovery took several hours.

After spotting the pattern, we've recognised this has been going on with varying impact since February 8, 2011.  During periods of increased user traffic, our customers would experience this issue in the form of slow navigation or a "sticky" user experience.  Yesterday was simply a tipping point, made worse by our recovery attempt.

We've fixed this problem now.  We've disabled the original automated job and rebuilt it to update content safely.  We've tripled the capacity of our web server farm to spread our load even more thinly. We've fixed our process for disabling features so that we won't make things worse. We've updated our operational processes and introduced a whole new raft of monitoring to spot this type of issue.  We've also isolated the underlying web server issue so that we can change our content at will without triggering the switch to single-threading.

We believe these changes will bring the stability we all desire and thank you for your continued custom.

Yours faithfully,

Niall Wass – Chief Marketing & Development Officer
Tony McAlister – Chief Technology Officer

We are now looking at ways in which we can make up Saturday’s events to you.

Give them fk all Betfair Community Manager 2 except this

The all new liquidity generating Premium Charge = (GrossProfit - 5 * CommissionGenerated) / 2

feck courting cheap popularity as usual.

Bombard their Investor Relation line tomorrow - For any investor-related queries please contact Mark Brooker at:

ir@betfair.com

Or call +44 (0) 208 834 8000.

Let the Execs know what kind of shambles they are presiding over

My Odds on Betfair crashing during Cheltenham week

Yes:1.44

No: 3.25