New Posts For Thread: Put Your Reported but as yet Unresolved Site Issues Here, plus Frustrating Helpdesk Conversationshttps://community.betfair.com/general_betting/go/thread/view/94082/31572045/put-your-reported-but-as-yet-unresolved-site-issues-here-plus-frustrating-helpdesk-conversationsI'm sure many of you have had the experience of reporting an issue via the Chat Message system or by email or perhaps by phone and had the frustrating experience of dealing with somebody that simply didn't seem to understand what you were explaininghonestly thought i was getting confused but double checked this morning, ive thought for many months now that the home page with the full list of sport on the left hand side, that sometimes it shows football, and sometimes it changes to soccer, anyonhttps://community.betfair.com/general_betting/go/thread/view/94082/31572045/put-your-reported-but-as-yet-unresolved-site-issues-here-plus-frustrating-helpdesk-conversations?post_id=557964037#557964037honestly thought i was getting confused but double checked this morning, ive thought for many months now that the home page with the full list of sport on the left hand side, that sometimes it shows football, and sometimes it changes to soccer, anyonSun, 15 Sep 2019 02:45:03 -0500this is the one i had few days earlierWe’re writing to you with clarification around access to promotions on your Betfair account.As you are aware you are not eligible for Sportsbook promotions. This is to confirm that your existing ineligibility ahttps://community.betfair.com/general_betting/go/thread/view/94082/31572045/put-your-reported-but-as-yet-unresolved-site-issues-here-plus-frustrating-helpdesk-conversations?post_id=557963251#557963251this is the one i had few days earlierWe’re writing to you with clarification around access to promotions on your Betfair account.As you are aware you are not eligible for Sportsbook promotions. This is to confirm that your existing ineligibility aSat, 14 Sep 2019 17:08:40 -0500a few of us had that email about2 months back, then 2 or 3 days later had an email saying sorry it was sent in error.Last week you were contacted by us stating that your existing ineligibility to Sportsbook promotions was being extended to all Exchanhttps://community.betfair.com/general_betting/go/thread/view/94082/31572045/put-your-reported-but-as-yet-unresolved-site-issues-here-plus-frustrating-helpdesk-conversations?post_id=557963237#557963237a few of us had that email about2 months back, then 2 or 3 days later had an email saying sorry it was sent in error.Last week you were contacted by us stating that your existing ineligibility to Sportsbook promotions was being extended to all ExchanSat, 14 Sep 2019 17:06:20 -0500HI, just logged in and I seem to have been "thrown out" of the cash race - last time I was at 31% and now I am not able to participate. Whats happening?ReadInfo at 10:53, Sep 12:This is Ian and I will be looking after your query today. I will aim tohttps://community.betfair.com/general_betting/go/thread/view/94082/31572045/put-your-reported-but-as-yet-unresolved-site-issues-here-plus-frustrating-helpdesk-conversations?post_id=557947129#557947129HI, just logged in and I seem to have been "thrown out" of the cash race - last time I was at 31% and now I am not able to participate. Whats happening?ReadInfo at 10:53, Sep 12:This is Ian and I will be looking after your query today. I will aim toThu, 12 Sep 2019 05:35:21 -0500elisjohn • September 10, 2019 1:43 PM BSTanybody else having problems on their betfair ashes correct score market, its been fine since sunday but today ( sounds silly) butmy p/l changes every so often, and my 2-2 scoreline disappears . Confused i hhttps://community.betfair.com/general_betting/go/thread/view/94082/31572045/put-your-reported-but-as-yet-unresolved-site-issues-here-plus-frustrating-helpdesk-conversations?post_id=557946245#557946245elisjohn • September 10, 2019 1:43 PM BSTanybody else having problems on their betfair ashes correct score market, its been fine since sunday but today ( sounds silly) butmy p/l changes every so often, and my 2-2 scoreline disappears . Confused i hThu, 12 Sep 2019 02:35:27 -0500This is a classic one from earlier this year. It's with the Swedish customer service, which is believe it or not even worse than the UK one. I have since switched to a UK account. Earlier this year they changed the commission structure by changing thhttps://community.betfair.com/general_betting/go/thread/view/94082/31572045/put-your-reported-but-as-yet-unresolved-site-issues-here-plus-frustrating-helpdesk-conversations?post_id=557946121#557946121This is a classic one from earlier this year. It's with the Swedish customer service, which is believe it or not even worse than the UK one. I have since switched to a UK account. Earlier this year they changed the commission structure by changing thThu, 12 Sep 2019 00:40:46 -0500But it's always a hassle to get streams added when they fail to put them up in the first place, because it can only be done at certain times during the day. So if it happens during night for instance there is no-one around who can add them. And sincehttps://community.betfair.com/general_betting/go/thread/view/94082/31572045/put-your-reported-but-as-yet-unresolved-site-issues-here-plus-frustrating-helpdesk-conversations?post_id=557946105#557946105But it's always a hassle to get streams added when they fail to put them up in the first place, because it can only be done at certain times during the day. So if it happens during night for instance there is no-one around who can add them. And sinceThu, 12 Sep 2019 00:24:39 -0500Yesterday they forgot to add streams for lots of tennis matches. This has happened before, and in order to add them they need to report it to live video team who can add the streams. When I reported this yesterday the first two people I spoke to at hhttps://community.betfair.com/general_betting/go/thread/view/94082/31572045/put-your-reported-but-as-yet-unresolved-site-issues-here-plus-frustrating-helpdesk-conversations?post_id=557946103#557946103Yesterday they forgot to add streams for lots of tennis matches. This has happened before, and in order to add them they need to report it to live video team who can add the streams. When I reported this yesterday the first two people I spoke to at hThu, 12 Sep 2019 00:19:00 -0500The bets update normally at all times except on this one occasion when I was first in the market - my bet simply didn't appear for several minutes until I placed a second one. Yet I could see it in the market It's a gitch, not me being impatient I ashttps://community.betfair.com/general_betting/go/thread/view/94082/31572045/put-your-reported-but-as-yet-unresolved-site-issues-here-plus-frustrating-helpdesk-conversations?post_id=557868603#557868603The bets update normally at all times except on this one occasion when I was first in the market - my bet simply didn't appear for several minutes until I placed a second one. Yet I could see it in the market It's a gitch, not me being impatient I asFri, 30 Aug 2019 15:39:50 -0500The unmatched bets section on the website does not update as often as the market updates.it is what it is.if it's really important to you then use the apihttps://community.betfair.com/general_betting/go/thread/view/94082/31572045/put-your-reported-but-as-yet-unresolved-site-issues-here-plus-frustrating-helpdesk-conversations?post_id=557847559#557847559The unmatched bets section on the website does not update as often as the market updates.it is what it is.if it's really important to you then use the apiTue, 27 Aug 2019 13:18:36 -0500