New Posts For Thread: Betfair customer servicehttps://community.betfair.com/general_betting/go/thread/view/94082/30393021/betfair-customer-serviceI put a bet on a fight in the UFC, when I turned it on maybe 3mins later I could see this fight was already well into the later stage, now this was a market betfair forgot to suspend. It wasn't an in running bet, and why I contact them they insist ththis has all be done, there's an insert photo option on this page but it won't let me insert them. I've been waiting a few days for another responsehttps://community.betfair.com/general_betting/go/thread/view/94082/30393021/betfair-customer-service?post_id=542579035#542579035this has all be done, there's an insert photo option on this page but it won't let me insert them. I've been waiting a few days for another responseSun, 07 Dec 2014 19:33:24 -0600Focus on getting time of first bell. Get this independently either through another bookmaker (independent might help you) or get the time from the broadcaster.From there, check against the time on your slip.From there, send it two them and get a reshttps://community.betfair.com/general_betting/go/thread/view/94082/30393021/betfair-customer-service?post_id=542554949#542554949Focus on getting time of first bell. Get this independently either through another bookmaker (independent might help you) or get the time from the broadcaster.From there, check against the time on your slip.From there, send it two them and get a resSat, 06 Dec 2014 11:46:54 -0600they won't even show opposing proof, or put forward and kind of reason. They even said we correctly suspended this even at 1.47 or something which would of been 15mins too late and then just say that they are happy with how the case has been resolvedhttps://community.betfair.com/general_betting/go/thread/view/94082/30393021/betfair-customer-service?post_id=542553725#542553725they won't even show opposing proof, or put forward and kind of reason. They even said we correctly suspended this even at 1.47 or something which would of been 15mins too late and then just say that they are happy with how the case has been resolvedSat, 06 Dec 2014 10:38:18 -0600If it's like you say it is, then there is no doubt they would have voided your bet if it had won. You have to expect this kind of behaviour from "bookies" which is essentially what the sportsbook is...https://community.betfair.com/general_betting/go/thread/view/94082/30393021/betfair-customer-service?post_id=542544917#542544917If it's like you say it is, then there is no doubt they would have voided your bet if it had won. You have to expect this kind of behaviour from "bookies" which is essentially what the sportsbook is...Fri, 05 Dec 2014 18:48:14 -0600I placed this bet on in the sportsbook, problem is the fight was basically over when i backed it. It had 2mins late, and it wasn't an in running event they just forgot to suspend the betting. They said my case is closed and they're happy with it, andhttps://community.betfair.com/general_betting/go/thread/view/94082/30393021/betfair-customer-service?post_id=542544693#542544693I placed this bet on in the sportsbook, problem is the fight was basically over when i backed it. It had 2mins late, and it wasn't an in running event they just forgot to suspend the betting. They said my case is closed and they're happy with it, andFri, 05 Dec 2014 18:30:37 -0600Sabu,try @BetfairHelpdesk on twitter. Find they do a good job going down the hall and finding out what has happened.Also, trying to get a picture in my head because aware of a similar incident that someone had.a) You were using the exchange Y/Nb) Yohttps://community.betfair.com/general_betting/go/thread/view/94082/30393021/betfair-customer-service?post_id=542495971#542495971Sabu,try @BetfairHelpdesk on twitter. Find they do a good job going down the hall and finding out what has happened.Also, trying to get a picture in my head because aware of a similar incident that someone had.a) You were using the exchange Y/Nb) YoTue, 02 Dec 2014 07:22:35 -0600It was never in play none of the prelim fights where in play with the sportsbook they all get suspended before the fight starts, they only made a mistake with this fight. Clearly the trader took his eye of the ball i've sent them time stamps that shohttps://community.betfair.com/general_betting/go/thread/view/94082/30393021/betfair-customer-service?post_id=542448151#542448151It was never in play none of the prelim fights where in play with the sportsbook they all get suspended before the fight starts, they only made a mistake with this fight. Clearly the trader took his eye of the ball i've sent them time stamps that shoFri, 28 Nov 2014 09:17:22 -0600Was the market in question put in-play at any point before the fight was over?If it was put in-play (even if late), your bet will stand. If it was never put in-play, you placed your bet after the off, and the market was only suspended and closed aftehttps://community.betfair.com/general_betting/go/thread/view/94082/30393021/betfair-customer-service?post_id=542447219#542447219Was the market in question put in-play at any point before the fight was over?If it was put in-play (even if late), your bet will stand. If it was never put in-play, you placed your bet after the off, and the market was only suspended and closed afteFri, 28 Nov 2014 08:19:29 -0600I put a bet on a fight in the UFC, when I turned it on maybe 3mins later I could see this fight was already well into the later stage, now this was a market betfair forgot to suspend. It wasn't an in running bet, and why I contact them they insist thhttps://community.betfair.com/general_betting/go/thread/view/94082/30393021/betfair-customer-service?post_id=542446729#542446729I put a bet on a fight in the UFC, when I turned it on maybe 3mins later I could see this fight was already well into the later stage, now this was a market betfair forgot to suspend. It wasn't an in running bet, and why I contact them they insist thFri, 28 Nov 2014 07:42:17 -0600