New Posts For Thread: VC letter: Are they allowed to do this??https://community.betfair.com/general_betting/go/thread/view/94082/28196461/vc-letter-are-they-allowed-to-do-thisI got this email the other day from Victors:Dear Mr XXX,I am contacting you today in regards to your account balance.Unfortunately your account balance was left with a negative balance of £16.74, this was due to the resettlement of two of your betsIf you've been regularly playing for that period of time then it is a little surprising they'd risk losing your business over a fairly minor matter. Perhaps they don't want you any more! (Have you taken more out of them over that period then they'vehttps://community.betfair.com/general_betting/go/thread/view/94082/28196461/vc-letter-are-they-allowed-to-do-this?post_id=505257061#505257061If you've been regularly playing for that period of time then it is a little surprising they'd risk losing your business over a fairly minor matter. Perhaps they don't want you any more! (Have you taken more out of them over that period then they'veSun, 14 Aug 2011 08:08:11 -0500I have probably bet with them about 5/6 times a week for the past 5 years. I normally place my bets and at the end of the day W/D any returns. What I objected to was the sneaky way they did it. I had the L15 last week say Mon, placed another bet on thttps://community.betfair.com/general_betting/go/thread/view/94082/28196461/vc-letter-are-they-allowed-to-do-this?post_id=505255743#505255743I have probably bet with them about 5/6 times a week for the past 5 years. I normally place my bets and at the end of the day W/D any returns. What I objected to was the sneaky way they did it. I had the L15 last week say Mon, placed another bet on tSun, 14 Aug 2011 07:26:07 -0500If they had payed you 17 pound less then you would expect them to redify the error.....so you have no complaints.....I had the same problem with Betfair.....they settled a losing bet as a winner which I didn't realize and I lost the money.....as soonhttps://community.betfair.com/general_betting/go/thread/view/94082/28196461/vc-letter-are-they-allowed-to-do-this?post_id=505252051#505252051If they had payed you 17 pound less then you would expect them to redify the error.....so you have no complaints.....I had the same problem with Betfair.....they settled a losing bet as a winner which I didn't realize and I lost the money.....as soonSun, 14 Aug 2011 05:21:04 -0500I think they are perfectly entitled to take their money back and I don't expect they would do the same 'years' later in the same way.The stuff from the t&c is the sort of nonsense we all have to endure because of the something-for-nothing culture thahttps://community.betfair.com/general_betting/go/thread/view/94082/28196461/vc-letter-are-they-allowed-to-do-this?post_id=505250315#505250315I think they are perfectly entitled to take their money back and I don't expect they would do the same 'years' later in the same way.The stuff from the t&c is the sort of nonsense we all have to endure because of the something-for-nothing culture thaSun, 14 Aug 2011 04:10:09 -0500Well they are entitled to say that you should inform them in the event of any error, but only as long as you actually know that there's been an error made. If you take an item costing £9 to the counter in a shop and agree with the shopkeeper to buyhttps://community.betfair.com/general_betting/go/thread/view/94082/28196461/vc-letter-are-they-allowed-to-do-this?post_id=505243439#505243439Well they are entitled to say that you should inform them in the event of any error, but only as long as you actually know that there's been an error made. If you take an item costing £9 to the counter in a shop and agree with the shopkeeper to buySat, 13 Aug 2011 20:36:53 -0500Because it was never your money in the first place.https://community.betfair.com/general_betting/go/thread/view/94082/28196461/vc-letter-are-they-allowed-to-do-this?post_id=505242243#505242243Because it was never your money in the first place.Sat, 13 Aug 2011 19:39:02 -0500I asked VC how they could justify waiting 4 days to take back their money. This is what they said:Thank you for contacting us.In regard to your previous query please read below 'Rule 10' that allows us to reclaim any incorrectly paid winnings:10. Ithttps://community.betfair.com/general_betting/go/thread/view/94082/28196461/vc-letter-are-they-allowed-to-do-this?post_id=505241745#505241745I asked VC how they could justify waiting 4 days to take back their money. This is what they said:Thank you for contacting us.In regard to your previous query please read below 'Rule 10' that allows us to reclaim any incorrectly paid winnings:10. ItSat, 13 Aug 2011 19:15:24 -0500People sat around in meetings for hours deciding this was the best policy.Same people offering 50 quid to new sign ups. Maybe operations budget and marketing budget?https://community.betfair.com/general_betting/go/thread/view/94082/28196461/vc-letter-are-they-allowed-to-do-this?post_id=505211405#505211405People sat around in meetings for hours deciding this was the best policy.Same people offering 50 quid to new sign ups. Maybe operations budget and marketing budget?Sat, 13 Aug 2011 06:03:24 -0500Also agree with everything else you've written LB.It amazes me how stupid companies can be. £17 vs a load of bad publicity.https://community.betfair.com/general_betting/go/thread/view/94082/28196461/vc-letter-are-they-allowed-to-do-this?post_id=505210665#505210665Also agree with everything else you've written LB.It amazes me how stupid companies can be. £17 vs a load of bad publicity.Sat, 13 Aug 2011 05:37:22 -0500Sorry, you're right.Overpaid bet is more accurate. The excess being the unofficial loan.https://community.betfair.com/general_betting/go/thread/view/94082/28196461/vc-letter-are-they-allowed-to-do-this?post_id=505210627#505210627Sorry, you're right.Overpaid bet is more accurate. The excess being the unofficial loan.Sat, 13 Aug 2011 05:35:56 -0500