New Posts For Thread: so what happened to the customer commitment?https://community.betfair.com/general_betting/go/thread/view/94082/27919313/so-what-happened-to-the-customer-commitmentsurprised there's been no discussion of this on here, tbh. let me start with a quote:2.1 During any outage to the Exchange, we'll ensure a level playing field for our customers. -In the event of an unplanned Sports Exchange website outage, we will diYes Ken sounds good, they seem to have slightly readjusted things. I must've had a few quid matched during the outage as I'm down slightly, I'd rather be down a few quid and it was fair. I was stung like you were in a previous outage, bad feeling!Canhttps://community.betfair.com/general_betting/go/thread/view/94082/27919313/so-what-happened-to-the-customer-commitment?post_id=500699281#500699281Yes Ken sounds good, they seem to have slightly readjusted things. I must've had a few quid matched during the outage as I'm down slightly, I'd rather be down a few quid and it was fair. I was stung like you were in a previous outage, bad feeling!CanFri, 24 Jun 2011 16:56:41 -0500Glad it has all been sorted although it could have been a smoother ride!https://community.betfair.com/general_betting/go/thread/view/94082/27919313/so-what-happened-to-the-customer-commitment?post_id=500697389#500697389Glad it has all been sorted although it could have been a smoother ride!Fri, 24 Jun 2011 16:36:19 -0500FAFH this is standard form from Betfair.They usually do that after a dozen or so hundred + reply threads have been created. Never before.https://community.betfair.com/general_betting/go/thread/view/94082/27919313/so-what-happened-to-the-customer-commitment?post_id=500695597#500695597FAFH this is standard form from Betfair.They usually do that after a dozen or so hundred + reply threads have been created. Never before.Fri, 24 Jun 2011 16:15:45 -0500good grief...here we go again!!"they do listen"....they shouldn't have had to 'listen' or as the statement says "it has come to our attention"...how can you not have noticed transactions were being processed during a sizeable window?? transaction numhttps://community.betfair.com/general_betting/go/thread/view/94082/27919313/so-what-happened-to-the-customer-commitment?post_id=500695489#500695489good grief...here we go again!!"they do listen"....they shouldn't have had to 'listen' or as the statement says "it has come to our attention"...how can you not have noticed transactions were being processed during a sizeable window?? transaction numFri, 24 Jun 2011 16:15:03 -0500FAFH Listening is good yes, but I think the problem is they are perpetually fire fighting these things. They gave the impression they'd given it a big think through, had put procedures in place to follow, that's great!But very next time it happens, thttps://community.betfair.com/general_betting/go/thread/view/94082/27919313/so-what-happened-to-the-customer-commitment?post_id=500695181#500695181FAFH Listening is good yes, but I think the problem is they are perpetually fire fighting these things. They gave the impression they'd given it a big think through, had put procedures in place to follow, that's great!But very next time it happens, tFri, 24 Jun 2011 16:12:10 -0500they get a very lukewarm round of applause for putting something up. it's taken them nearly 24 hours, and what they've communicated is vague. in particuar it doesn't reassure those who've seen their stakes and winnings from pre-outage bets disappearhttps://community.betfair.com/general_betting/go/thread/view/94082/27919313/so-what-happened-to-the-customer-commitment?post_id=500695165#500695165they get a very lukewarm round of applause for putting something up. it's taken them nearly 24 hours, and what they've communicated is vague. in particuar it doesn't reassure those who've seen their stakes and winnings from pre-outage bets disappearFri, 24 Jun 2011 16:11:54 -0500So they do listen afterall ?Do they now get some kudos instead of the usual brickbats ?https://community.betfair.com/general_betting/go/thread/view/94082/27919313/so-what-happened-to-the-customer-commitment?post_id=500694313#500694313So they do listen afterall ?Do they now get some kudos instead of the usual brickbats ?Fri, 24 Jun 2011 16:01:35 -0500statement now up:Betfair Customer Services Joined: 22 May 02Replies: 2163 24 Jun 11 21:41 It has come to our attention that for brief periods during the Betfair website outage in the early hours of this morning, some customers were able to place bethttps://community.betfair.com/general_betting/go/thread/view/94082/27919313/so-what-happened-to-the-customer-commitment?post_id=500693669#500693669statement now up:Betfair Customer Services Joined: 22 May 02Replies: 2163 24 Jun 11 21:41 It has come to our attention that for brief periods during the Betfair website outage in the early hours of this morning, some customers were able to place betFri, 24 Jun 2011 15:54:01 -0500Strange, I just made the same point at the same time in another thread viva. Would it really hurt to spent a minute writing a sticky thread that says 'This is what went wrong. This is what we're doing as a result'.Customer Commitment I knew it washttps://community.betfair.com/general_betting/go/thread/view/94082/27919313/so-what-happened-to-the-customer-commitment?post_id=500691009#500691009Strange, I just made the same point at the same time in another thread viva. Would it really hurt to spent a minute writing a sticky thread that says 'This is what went wrong. This is what we're doing as a result'.Customer Commitment I knew it wasFri, 24 Jun 2011 15:30:39 -0500It includes a commitment to clear and regular communication both during and after any outage ------no one made them write this. so why do it, then the first time it's an issue not follow through?a simple statement on what they're doing re the affectehttps://community.betfair.com/general_betting/go/thread/view/94082/27919313/so-what-happened-to-the-customer-commitment?post_id=500690641#500690641It includes a commitment to clear and regular communication both during and after any outage ------no one made them write this. so why do it, then the first time it's an issue not follow through?a simple statement on what they're doing re the affecteFri, 24 Jun 2011 15:27:24 -0500