New Posts For Thread: Betfair Customer Commitmenthttps://community.betfair.com/general_betting/go/thread/view/94082/27724161/betfair-customer-commitmentIn response to customer feedback asking for clarity on key aspects of our service we are making a series of commitments. We conducted research in five different countries and Betfair’s Customer Commitment now includes 14 pledges across five key aresince they listened and "improved" the forum, I now find that on a smallish screen posts now scroll under the left hand side bar, making bits of them invisible.how hard would it have been to avoid that?https://community.betfair.com/general_betting/go/thread/view/94082/27724161/betfair-customer-commitment?post_id=498014477#498014477since they listened and "improved" the forum, I now find that on a smallish screen posts now scroll under the left hand side bar, making bits of them invisible.how hard would it have been to avoid that?Sun, 05 Jun 2011 13:07:37 -0500Indeed.It's certainly bizarre that some obviously have more money in BF than they do in an average bank account, yet banks take much more measures to protect things. For example re my earlier idea of a security wallet and merging that with another guhttps://community.betfair.com/general_betting/go/thread/view/94082/27724161/betfair-customer-commitment?post_id=497989401#497989401Indeed.It's certainly bizarre that some obviously have more money in BF than they do in an average bank account, yet banks take much more measures to protect things. For example re my earlier idea of a security wallet and merging that with another guSun, 05 Jun 2011 08:20:29 -0500If Betfair do eventually deign to improve their site, all I ask is that they don't use the same people who built this new forum...https://community.betfair.com/general_betting/go/thread/view/94082/27724161/betfair-customer-commitment?post_id=497978721#497978721If Betfair do eventually deign to improve their site, all I ask is that they don't use the same people who built this new forum...Sun, 05 Jun 2011 05:28:37 -0500It should have no real impact on performance, other sites that have switched claim that they needed no new hardware. Betfair's performance problems already come from other issues :)https://community.betfair.com/general_betting/go/thread/view/94082/27724161/betfair-customer-commitment?post_id=497978669#497978669It should have no real impact on performance, other sites that have switched claim that they needed no new hardware. Betfair's performance problems already come from other issues :)Sun, 05 Jun 2011 05:27:44 -0500Would your suggestion impact on the site's performance, Mr Magoo?https://community.betfair.com/general_betting/go/thread/view/94082/27724161/betfair-customer-commitment?post_id=497977605#497977605Would your suggestion impact on the site's performance, Mr Magoo?Sun, 05 Jun 2011 05:05:25 -0500Yes so do logmein which is where I got the idea from (just in case anyone is under the illusion that I cleverly thought of it myself ;) )https://community.betfair.com/general_betting/go/thread/view/94082/27724161/betfair-customer-commitment?post_id=497977501#497977501Yes so do logmein which is where I got the idea from (just in case anyone is under the illusion that I cleverly thought of it myself ;) )Sun, 05 Jun 2011 05:03:50 -0500The wireless network problem is for free, open WIFI, if your own network is protected then that's fine. (Still, all the computers between you, your ISP and Betfair can still listen in on the connection).Extra login security still makes sense, your idhttps://community.betfair.com/general_betting/go/thread/view/94082/27724161/betfair-customer-commitment?post_id=497977093#497977093The wireless network problem is for free, open WIFI, if your own network is protected then that's fine. (Still, all the computers between you, your ISP and Betfair can still listen in on the connection).Extra login security still makes sense, your idSun, 05 Jun 2011 04:56:19 -0500My suggestions would not solve that particular problem but would make me happier as I believe I am more prone to attack by people logging into my account than those managing to trap network traffic and placing spurious bets. I am no expert on the mahttps://community.betfair.com/general_betting/go/thread/view/94082/27724161/betfair-customer-commitment?post_id=497976405#497976405My suggestions would not solve that particular problem but would make me happier as I believe I am more prone to attack by people logging into my account than those managing to trap network traffic and placing spurious bets. I am no expert on the maSun, 05 Jun 2011 04:41:46 -0500catflappo,Having extra security for the login to Betfair's site doesn't solve the problem. Once you are logged in, you communicate with Betfair through a non-secure, unencrypted web page. When you place a bet, the command, together with Betfair's coohttps://community.betfair.com/general_betting/go/thread/view/94082/27724161/betfair-customer-commitment?post_id=497976073#497976073catflappo,Having extra security for the login to Betfair's site doesn't solve the problem. Once you are logged in, you communicate with Betfair through a non-secure, unencrypted web page. When you place a bet, the command, together with Betfair's cooSun, 05 Jun 2011 04:35:03 -0500FAFHBetfair offer no protection or guarantees against obvious betting mistakes, e.g. backing something pre-race at 1.01. If you tried phoning the helpdesk to cancel such a dumb error, you would have no luck. So you aren't going to fare much better ifhttps://community.betfair.com/general_betting/go/thread/view/94082/27724161/betfair-customer-commitment?post_id=497975817#497975817FAFHBetfair offer no protection or guarantees against obvious betting mistakes, e.g. backing something pre-race at 1.01. If you tried phoning the helpdesk to cancel such a dumb error, you would have no luck. So you aren't going to fare much better ifSun, 05 Jun 2011 04:28:36 -0500