New Posts For Thread: #AskBetfair - Customer Q&A Weds 28th Jan 2015, 17:00-19:00https://community.betfair.com/forum_chat/go/thread/view/94078/30415131/askbetfair---customer-qa-weds-28th-jan-2015-1700-1900After the positive feedback we received from the last #AskBetfair session we ran in May, we’ll be hosting another Q&A session later this month. #AskBetfair will take place on the Forum and Twitter on Wednesday 28th January, between 17:00 - 19:00 (GThanks to everyone who submitted a question. We really appreciate you taking the time to join us and look forward to hosting another session towards the end of the year.The customer is always at the heart of everything we do so feedback like this ishttps://community.betfair.com/forum_chat/go/thread/view/94078/30415131/askbetfair---customer-qa-weds-28th-jan-2015-1700-1900?post_id=543318803#543318803Thanks to everyone who submitted a question. We really appreciate you taking the time to join us and look forward to hosting another session towards the end of the year.The customer is always at the heart of everything we do so feedback like this isThu, 29 Jan 2015 03:41:00 -0600Where has the Any Other market gone from Correct Score football. Replace with Home, Draw, Away. Why?We felt that “Any Other” covered too broad a number of outcomes and adding Any Other Home, Any Other Away and Any Other Draw offers customers morehttps://community.betfair.com/forum_chat/go/thread/view/94078/30415131/askbetfair---customer-qa-weds-28th-jan-2015-1700-1900?post_id=543310169#543310169Where has the Any Other market gone from Correct Score football. Replace with Home, Draw, Away. Why?We felt that “Any Other” covered too broad a number of outcomes and adding Any Other Home, Any Other Away and Any Other Draw offers customers moreWed, 28 Jan 2015 13:08:04 -0600You should make a bigger deal of "trending" markets, what is hot and seeing lots of money matched To find markets which have the most liquidity and £ matched please click on the “Where is the money” link on the left hand navigation on the exchanhttps://community.betfair.com/forum_chat/go/thread/view/94078/30415131/askbetfair---customer-qa-weds-28th-jan-2015-1700-1900?post_id=543310153#543310153You should make a bigger deal of "trending" markets, what is hot and seeing lots of money matched To find markets which have the most liquidity and £ matched please click on the “Where is the money” link on the left hand navigation on the exchanWed, 28 Jan 2015 13:07:07 -0600Are you comfortable that no ex employees have been able to obtain copies of the ex Dbase so as to analyse successful customers?Yes, we are comfortablehttps://community.betfair.com/forum_chat/go/thread/view/94078/30415131/askbetfair---customer-qa-weds-28th-jan-2015-1700-1900?post_id=543310141#543310141Are you comfortable that no ex employees have been able to obtain copies of the ex Dbase so as to analyse successful customers?Yes, we are comfortableWed, 28 Jan 2015 13:05:29 -0600We’re drawing the session to a close. There may be one or two that are awaiting feedback from various areas around the business before posting so we’ll add to this thread in due course.https://community.betfair.com/forum_chat/go/thread/view/94078/30415131/askbetfair---customer-qa-weds-28th-jan-2015-1700-1900?post_id=543310091#543310091We’re drawing the session to a close. There may be one or two that are awaiting feedback from various areas around the business before posting so we’ll add to this thread in due course.Wed, 28 Jan 2015 13:02:05 -0600Have you considered changing the premium charge period from a week to a month? This is something we’ve talked about – the problem with charging premium charge monthly is that the monthly payments will be larger, which means that you will need tohttps://community.betfair.com/forum_chat/go/thread/view/94078/30415131/askbetfair---customer-qa-weds-28th-jan-2015-1700-1900?post_id=543310019#543310019Have you considered changing the premium charge period from a week to a month? This is something we’ve talked about – the problem with charging premium charge monthly is that the monthly payments will be larger, which means that you will need toWed, 28 Jan 2015 12:57:21 -0600Better feedback after an API problem. Never following up with an explanation or action plan., complaints to BF, BDP and posted on forums has seen no communication from BF.We do post announcements about the API on our dedicated forum and you can subschttps://community.betfair.com/forum_chat/go/thread/view/94078/30415131/askbetfair---customer-qa-weds-28th-jan-2015-1700-1900?post_id=543310003#543310003Better feedback after an API problem. Never following up with an explanation or action plan., complaints to BF, BDP and posted on forums has seen no communication from BF.We do post announcements about the API on our dedicated forum and you can subscWed, 28 Jan 2015 12:56:36 -0600Since the Australian Open Tennis 2014 when a company run by ex-Betfair employees was exposed as courtsiding, what steps (if any) has Betfair taken to stop courtsiders operating on this site? This is a complex subject as we cannot stop people from bethttps://community.betfair.com/forum_chat/go/thread/view/94078/30415131/askbetfair---customer-qa-weds-28th-jan-2015-1700-1900?post_id=543309977#543309977Since the Australian Open Tennis 2014 when a company run by ex-Betfair employees was exposed as courtsiding, what steps (if any) has Betfair taken to stop courtsiders operating on this site? This is a complex subject as we cannot stop people from betWed, 28 Jan 2015 12:55:16 -0600Are you happy with how international price discrimination has worked out for you? Or is there a chance that you will go back to 5% commission for some or all the countries where you currently charge 6.5%? Will your commission rate remain unchanged (https://community.betfair.com/forum_chat/go/thread/view/94078/30415131/askbetfair---customer-qa-weds-28th-jan-2015-1700-1900?post_id=543309955#543309955Are you happy with how international price discrimination has worked out for you? Or is there a chance that you will go back to 5% commission for some or all the countries where you currently charge 6.5%? Will your commission rate remain unchanged (Wed, 28 Jan 2015 12:53:56 -0600Will we ever get a stream on the Betfair live video to allow us to bet on the Australian racing in running, something akin to the RUK feed on Betfair live video at the moment?We are currently in talks to offer Live Video for Australian and Singaporehttps://community.betfair.com/forum_chat/go/thread/view/94078/30415131/askbetfair---customer-qa-weds-28th-jan-2015-1700-1900?post_id=543309945#543309945Will we ever get a stream on the Betfair live video to allow us to bet on the Australian racing in running, something akin to the RUK feed on Betfair live video at the moment?We are currently in talks to offer Live Video for Australian and SingaporeWed, 28 Jan 2015 12:53:17 -0600