New Posts For Thread: #AskBetfair – Customer Q&A Tues 27th May 2014 18:00 – 19:30 (GMT)https://community.betfair.com/forum_chat/go/thread/view/94078/30265151/askbetfair-customer-qa-tues-27th-may-2014-1800-1930-gmtDue to the level of positive feedback we received following the #AskTheMD session that we ran in December, we will be hosting another Q&A session later this month. #AskBetfair will take place via both the Forum, and Twitter on Tuesday 27th May betweeThanks to everyone who submitted a question. This sort of feedback is incredibly helpful to us as we’re always working hard to improve things for our customers.We really appreciate you taking the time to join us and look forward to hosting anotherhttps://community.betfair.com/forum_chat/go/thread/view/94078/30265151/askbetfair-customer-qa-tues-27th-may-2014-1800-1930-gmt?post_id=539600811#539600811Thanks to everyone who submitted a question. This sort of feedback is incredibly helpful to us as we’re always working hard to improve things for our customers.We really appreciate you taking the time to join us and look forward to hosting anotherWed, 28 May 2014 09:58:58 -0500Do you think it might be a good idea to make an Asian person on to the board, who knows the Asian markets better?Thank you for your question and sorry we managed to miss it in the Q&A last night. We value a broad range of experience from our board dhttps://community.betfair.com/forum_chat/go/thread/view/94078/30265151/askbetfair-customer-qa-tues-27th-may-2014-1800-1930-gmt?post_id=539600793#539600793Do you think it might be a good idea to make an Asian person on to the board, who knows the Asian markets better?Thank you for your question and sorry we managed to miss it in the Q&A last night. We value a broad range of experience from our board dWed, 28 May 2014 09:58:12 -0500Why not reduce your commission for some sports events like Matchbook and other exchanges do? In 2013 we ran 0% Premium Charge promotions on La Liga and Rugby Union. The Rugby Union Promotion is on-going, and we will consider extending this promotionhttps://community.betfair.com/forum_chat/go/thread/view/94078/30265151/askbetfair-customer-qa-tues-27th-may-2014-1800-1930-gmt?post_id=539587655#539587655Why not reduce your commission for some sports events like Matchbook and other exchanges do? In 2013 we ran 0% Premium Charge promotions on La Liga and Rugby Union. The Rugby Union Promotion is on-going, and we will consider extending this promotionTue, 27 May 2014 13:42:03 -0500Why can't you have an E/w type bet on football accas? For example offer 1/4 odds if on leg let's you down?We have our “Acca Insurance” football promotions on the sportsbook that you can opt in to, and get your stakes on match odds and both teamshttps://community.betfair.com/forum_chat/go/thread/view/94078/30265151/askbetfair-customer-qa-tues-27th-may-2014-1800-1930-gmt?post_id=539587587#539587587Why can't you have an E/w type bet on football accas? For example offer 1/4 odds if on leg let's you down?We have our “Acca Insurance” football promotions on the sportsbook that you can opt in to, and get your stakes on match odds and both teamsTue, 27 May 2014 13:39:40 -0500It is clear that the number of football matches on live video is now way behind other bookmakers in terms of the number of matches covered. Has Betfair reduced the contract with the 3rd party to simply save money? We continually review the content wehttps://community.betfair.com/forum_chat/go/thread/view/94078/30265151/askbetfair-customer-qa-tues-27th-may-2014-1800-1930-gmt?post_id=539587449#539587449It is clear that the number of football matches on live video is now way behind other bookmakers in terms of the number of matches covered. Has Betfair reduced the contract with the 3rd party to simply save money? We continually review the content weTue, 27 May 2014 13:34:14 -0500What percentage of your users make a profit each year?From memory, c.25% of our customers are profitable after commission is deducted.https://community.betfair.com/forum_chat/go/thread/view/94078/30265151/askbetfair-customer-qa-tues-27th-may-2014-1800-1930-gmt?post_id=539587365#539587365What percentage of your users make a profit each year?From memory, c.25% of our customers are profitable after commission is deducted.Tue, 27 May 2014 13:30:15 -0500After the Vincent/Arif cricket match-fixing charges, could you elaborate on what Betfair does to help protect punters from fixing?Betfair recognise that the integrity of our markets is crucial to our customers. For this reason, we have a unique Integhttps://community.betfair.com/forum_chat/go/thread/view/94078/30265151/askbetfair-customer-qa-tues-27th-may-2014-1800-1930-gmt?post_id=539587337#539587337After the Vincent/Arif cricket match-fixing charges, could you elaborate on what Betfair does to help protect punters from fixing?Betfair recognise that the integrity of our markets is crucial to our customers. For this reason, we have a unique IntegTue, 27 May 2014 13:29:10 -0500Is the Live View on the forum a ploy to get people to login so they might be more likely to bet? If not, can you make standard view the default?Our forum data shows that customers who use the live view function are three times more likely to create ahttps://community.betfair.com/forum_chat/go/thread/view/94078/30265151/askbetfair-customer-qa-tues-27th-may-2014-1800-1930-gmt?post_id=539587311#539587311Is the Live View on the forum a ploy to get people to login so they might be more likely to bet? If not, can you make standard view the default?Our forum data shows that customers who use the live view function are three times more likely to create aTue, 27 May 2014 13:28:02 -0500Why do Scorer markets go suspended when the games kicks off, Other bookies leave them on? We will have in play next goalscorer markets enabled and ready for the start of the World Cup on the Sportsbook.We do offer First Goalscorer markets In-Play onhttps://community.betfair.com/forum_chat/go/thread/view/94078/30265151/askbetfair-customer-qa-tues-27th-may-2014-1800-1930-gmt?post_id=539587303#539587303Why do Scorer markets go suspended when the games kicks off, Other bookies leave them on? We will have in play next goalscorer markets enabled and ready for the start of the World Cup on the Sportsbook.We do offer First Goalscorer markets In-Play onTue, 27 May 2014 13:27:22 -0500The "other sports" forum is basically only used for cycling, and some of the threads on there are amongst the best anywhere on the forum. Please would it be possible create a cycling section of the forum, so that other users would be able to locate thttps://community.betfair.com/forum_chat/go/thread/view/94078/30265151/askbetfair-customer-qa-tues-27th-may-2014-1800-1930-gmt?post_id=539587281#539587281The "other sports" forum is basically only used for cycling, and some of the threads on there are amongst the best anywhere on the forum. Please would it be possible create a cycling section of the forum, so that other users would be able to locate tTue, 27 May 2014 13:26:05 -0500