New Posts For Thread: Live forum Q&A – Monday 14th March 6pm to 7pm GMThttps://community.betfair.com/forum_chat/go/thread/view/94078/27242473/live-forum-qa-monday-14th-march-6pm-to-7pm-gmtFollowing on from Saturday’s site issues, Tony McAlister (Chief Technology Officer) and Niall Wass (Chief Marketing & Development Officer) will be hosting a live Q&A session from 6pm until 7pm GMT tonight in Forum Chat.Please e-mail your questionsOkay, we're drawing the session to a close - thanks for taking part, and for all your questions and feedback.https://community.betfair.com/forum_chat/go/thread/view/94078/27242473/live-forum-qa-monday-14th-march-6pm-to-7pm-gmt?post_id=489161109#489161109Okay, we're drawing the session to a close - thanks for taking part, and for all your questions and feedback.Mon, 14 Mar 2011 14:25:35 -0500The 'tiering' of the Betfair servers is wrong. How can a web server bottle neck bring down the API Service? Surely these machines are logically and physically separate from each other and should not share the same resources.The issue with our web sithttps://community.betfair.com/forum_chat/go/thread/view/94078/27242473/live-forum-qa-monday-14th-march-6pm-to-7pm-gmt?post_id=489161005#489161005The 'tiering' of the Betfair servers is wrong. How can a web server bottle neck bring down the API Service? Surely these machines are logically and physically separate from each other and should not share the same resources.The issue with our web sitMon, 14 Mar 2011 14:24:45 -0500Are Betfair using Virtual Servers to host their live production environment?In certain instances, yes. All of our core betting exchange, database, API and web servers (and certain other services) are physical.https://community.betfair.com/forum_chat/go/thread/view/94078/27242473/live-forum-qa-monday-14th-march-6pm-to-7pm-gmt?post_id=489160877#489160877Are Betfair using Virtual Servers to host their live production environment?In certain instances, yes. All of our core betting exchange, database, API and web servers (and certain other services) are physical.Mon, 14 Mar 2011 14:23:20 -0500If a customer pays the Premium Charge how will a rebate of commission benefit them. Surely their profit will be enhanced but with no commission paid to deduct their Premium Charge will increase in line with the commission rebated?The offer is actuallhttps://community.betfair.com/forum_chat/go/thread/view/94078/27242473/live-forum-qa-monday-14th-march-6pm-to-7pm-gmt?post_id=489159701#489159701If a customer pays the Premium Charge how will a rebate of commission benefit them. Surely their profit will be enhanced but with no commission paid to deduct their Premium Charge will increase in line with the commission rebated?The offer is actuallMon, 14 Mar 2011 14:13:08 -0500On Saturday there were three phases, system crashed, system volatile, system backup. Is there anyway of being informed that we are in the “system volatile” state?We are looking into using the Web Messaging function for communicating with customerhttps://community.betfair.com/forum_chat/go/thread/view/94078/27242473/live-forum-qa-monday-14th-march-6pm-to-7pm-gmt?post_id=489159609#489159609On Saturday there were three phases, system crashed, system volatile, system backup. Is there anyway of being informed that we are in the “system volatile” state?We are looking into using the Web Messaging function for communicating with customerMon, 14 Mar 2011 14:12:10 -0500Why give zero commission to all punters? Some individuals suffered directly as a result of the site failure and others "got lucky" - shouldn't you be looking to directly compensate those that lost out?You’re right, everyone has a different positionhttps://community.betfair.com/forum_chat/go/thread/view/94078/27242473/live-forum-qa-monday-14th-march-6pm-to-7pm-gmt?post_id=489158565#489158565Why give zero commission to all punters? Some individuals suffered directly as a result of the site failure and others "got lucky" - shouldn't you be looking to directly compensate those that lost out?You’re right, everyone has a different positionMon, 14 Mar 2011 14:02:04 -0500As I can see from your explanation on the core threading issues you have encountered working in a similar environment (High Load server site) I want to congratulate you on the quick decision not to restart betting after the issues you encountered. Ihttps://community.betfair.com/forum_chat/go/thread/view/94078/27242473/live-forum-qa-monday-14th-march-6pm-to-7pm-gmt?post_id=489158521#489158521As I can see from your explanation on the core threading issues you have encountered working in a similar environment (High Load server site) I want to congratulate you on the quick decision not to restart betting after the issues you encountered. IMon, 14 Mar 2011 14:01:29 -0500After the recent instability problems - what have you done to guarantee the restored service will withstand the demands placed upon it by Cheltenham?We have done everything in our power to maximise the stability of our site this week. From the changhttps://community.betfair.com/forum_chat/go/thread/view/94078/27242473/live-forum-qa-monday-14th-march-6pm-to-7pm-gmt?post_id=489158369#489158369After the recent instability problems - what have you done to guarantee the restored service will withstand the demands placed upon it by Cheltenham?We have done everything in our power to maximise the stability of our site this week. From the changMon, 14 Mar 2011 13:59:52 -0500Is it not about time that you committed to some sort of Service Level Agreement with your customers? Ideally this SLA would result in you bearing a 'cost' of some sort when you are incapable of providing the service for which you are charging us?Fromhttps://community.betfair.com/forum_chat/go/thread/view/94078/27242473/live-forum-qa-monday-14th-march-6pm-to-7pm-gmt?post_id=489158241#489158241Is it not about time that you committed to some sort of Service Level Agreement with your customers? Ideally this SLA would result in you bearing a 'cost' of some sort when you are incapable of providing the service for which you are charging us?FromMon, 14 Mar 2011 13:58:32 -0500Why are you adding whizzy add-ons to the site, when this merely slows response times from the site?We are always trying to improve the customer experience and usability of the site and we are always focusing on performance as a part of these changes.https://community.betfair.com/forum_chat/go/thread/view/94078/27242473/live-forum-qa-monday-14th-march-6pm-to-7pm-gmt?post_id=489158021#489158021Why are you adding whizzy add-ons to the site, when this merely slows response times from the site?We are always trying to improve the customer experience and usability of the site and we are always focusing on performance as a part of these changes.Mon, 14 Mar 2011 13:56:27 -0500