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ballyregan
21 Nov 21 10:45
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Date Joined: 19 May 21
| Topic/replies: 2,085 | Blogger: ballyregan's blog
games left randomly suspended on exchange for no apparent reason while the same game on sportsbook is left open working fine
exchange markets left suspended for far to long when an incident occurs
late suspensions when goals going in and someone hovers up the overs markets
bets being voided after the event and betfair hiding behind the old t and cs traders decision and when you got internal market logs they have coc ked up the market mismanagement goodstyle
the list goes on

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Replies: 25
By:
ballyregan
When: 21 Nov 21 10:56
in my personal circumstance I trade games and find they do all the above consistently and just yesterday I backed psg at 3.75 yesterday for a good bit but sadly check later and bets voided when contacting the traders got this response

I looked into this with our trading team and can see that bets matched between 17:35:55 - 17:41:17 were voided as 2nd and 3rd goals were not processed

I sincerely apologise for the inconvenience this may have caused as I can imagine that it can be frustrating! Unfortunately our traders are able to void bets off when these sorts of issues occur as this is in line with our terms.
By:
ballyregan
When: 21 Nov 21 10:59
mine was in the inplay win market and market was flowing fine and bet matched no issues
rather annoying
this trading decision malarkey they hide behind needs looking into imo they appear to be able to void anything even if they have mismanaged these vibrant markets does not seem legal
By:
ballyregan
When: 21 Nov 21 11:00
plus the price i took perfectly reflected the situation of the game
By:
ballyregan
When: 21 Nov 21 12:25
the reason they voided the five minutes 22 period is loss of feed
the game was on bt sport i watched it on betfair live video and thought the exchange and sportsbook flowed fine
it is a mystery
By:
Latalomne
When: 21 Nov 21 12:50
It's the fact that they just don't care that is the most galling, Ballyregan. 

If it's any consolation, it's not just football markets where they're inept.  Snooker matches are regularly suspended mid-match and without just cause, and it's not uncommon for them to be settled before the match is even over.  On one occasion I was told it was because the (BFLV) feed I was watching was delayed, yet all of the other bookies who bet in-play on snooker were still offering prices and the World Snooker Tour official site live scoring page still showed the match in play and the scores changing.

It is literally as if they forget (or, simply don't care) that their actions have the potential to cost us all money....
By:
ballyregan
When: 21 Nov 21 13:14
latalomne you are correct the traders make so many mistakes and hide behind the t and cs someone in hierarchy needs to genuinely keep an eye on them I  think someone needs to analyse there data daily to check they are acting efficiently and the best they can it can be done.
we all pay great commission and all deserve a better service it is only fair.
I feel for you on the snooker front I guess because of the lower liquidity they dont market management it properly and every shots important for your trading.
By:
The Management
When: 22 Nov 21 08:34
ballyregan - they did exactly the same in PSG's Champions League game against RB Leipzig on 3rd November. Complete fiasco after the match regarding bet settlement. They sorted that out eventually but who needs the stress of all your bets being randomly voided for no good reason whatsoever before they are eventually reinstated, also with no explanation whatsoever?

Standards have slipped so low with regard to managing in-play markets that I more or less expect them to **** up on a handful of minor league games every day (and they rarely disappoint!) - but these are massive games that are being matched to millions of pounds and being broadcast (almost) Live on TV.

The frightening regularity of the ****-ups and the knowledge that they are active in their own markets bring into play questions of trust and integrity imo. As you have stated - the rules now allow them to do and say whatever they like afterwards.
By:
The Management
When: 22 Nov 21 09:58
When you've had perfectly reasonable winning bets (at not far of the right price) voided AFTER the game has finished and all you can get from the monkey with a keyboard on "live-chat" is "It was a traders decision" - it makes them sound like just another rancid bookmaker.

Have Betfair become just another rancid bookmaker? - At some point you have to think - If it looks like a duck, swims like a duck, quacks like a duck, etc.
By:
ballyregan
When: 22 Nov 21 10:41
I have never ever had a bet voided like this somethings extremely dodgy here the management on the win market the price I took reflected the situation of the game perfectly green inplay symbol etc, the excuse where they said loss of feed is simply nonsense as I watched on betfair live video and the game was on bt sport
numerous other inconsistencies need answering
i.e why did they only void the 2nd and 3rd goals five minutes and after third goal suddenly they regained the feed
another major query should be why did they allow the market to be open when they supposedly they lost the feed do what a company with integrity does suspend the markets totally till the supposedly lost feed returns it would avoid any bets that would be voided later
another query is why did the sportsbook not lose feed of the game on there market I find out it worked perfectly.
also I asked can I obtain the market management logs of the game to find out if they did everything appropriately which I have received by email before I got this response
Unfortunately we cannot issue the internal logs to customers as that would go against our policies.

imo this is the most sinister incident  I  have been involved with at betfair
I am a priority customer and all my conversations were with people that supposedly understand what they are talking whole levels of wrong occurred on this game

I understand betfairs product and spot a faulty unmanaged market a mile off this deffo was not the markets were tight and vibrant when my bet was on
moving forward  I  have lost faith in betfair alot now and am not sure if my next winning bet will be paid out as this instance on saturday displays basically betfair can do what they want and hide by extremely questionable t and cs.
By:
ballyregan
When: 22 Nov 21 10:47
re as you state the management you get told traders decision this consistently occurred very annoying here are a few of the priority agents comments on the incident
I fully agree with you there and I can assure you that our traders are perfectly trained and do their utmost to keep the markets up to date however human / technical errors are bound to happen within a company and it is due to this fact that we mention it on our terms and conditions that should these issues happen we would void the markets.
However, please understand that it is in no way in Betfair's interest to void markets on the exchange but unfortunately, technical errors do occur from time to time.
You might not have had an advantage but please bear in mind that the exchange is person v person and in order to avoid any issues we would need to void entire markets
I understand and I will take your feedback onboard but as advised these bets were voided in line with our terms and conditions and simply to assure fairness on all our markets.
By:
The Management
When: 22 Nov 21 11:04
The vast majority of my bets on football are struck "in-play" and many of them aren't what you would describe as "mainstream" games - but I'm at the point where I would prefer they didn't offer the matches that they cannot manage competently - if you don't know your exact position (with 100% confidence) there is no incentive to be involved.

I don't know what a priority customer is - I used to have an account manager (don't know if that's the same) - but I play for fractions on here now relative to the early days - I just long for the days when all customers were a priority! 

The problem is if they can't even competently manage a televised French Ligue 1 game or a televised Champions League match - both involving millions of pounds of matched bets - they have hit the end of the line imo and they need to have a major re-think!
By:
The Management
When: 22 Nov 21 11:12
The issue with voiding (imo) is that it's a betting exchange - caveat emptor and all that - the name of the game and the whole objective is to get matched at the "wrong price" ffs.

You don't need some trader after the event effectively telling you that it was a palpable error - If I wanted that I'd be trying to bet with their sportsbook!

If you have what feels like a perfectly valid winning bet voided after the event, for me it immediately opens up issues of trust, integrity and further questions about who was on the other end of my matched bet.
By:
ballyregan
When: 22 Nov 21 11:17
priority yes like account manager thingy basically when you go on livechat they respond instantly not 15 mins and you are supposed to be treated better and talk to agents that know what they are talking about
everyday they make a mess of market management of football markets goal goes in suspend in kick off then unsuspend how hard is it same with yellow cards and the basics,  I have never traded a football game with betfair and thought that was well managed every single market has suspensions that go on far too long or even times when the markets get suspended for numerous minutes for zero reason and you have to hope they reopen so you can trade out not on really.
By:
ballyregan
When: 22 Nov 21 11:27
it was not a palpable error the management if I cheated any system I would applaud them voiding the bets integrities great
I took 3.75 on psg it was 1-1 and they were down to 10 men at 68 mins this was spot on
the market was vibrant huge money either side back and lay no unmanaged gaps or signs of a faulty market hence my grievance
From now on do I  have keep a screenshot of my every bet to prove everything looks ok bit of a rigmarole that.
my bet was on the win market not goals markets It makes you wonder if they had problems processing the 2nd and 3rd goals that they voided the wrong market.
By:
The Management
When: 22 Nov 21 14:41
Yeah - sorry for any confusion - just more evidence (if anybody from "livechat" is looking in) that the medium of typing is not the best, clearest or most effective way to communicate!

- I was just saying that they sometimes treat you like your PERFECTLY LEGITIMATE bet was a palpable error (afterwards). GL.
By:
Senyatta
When: 22 Nov 21 16:06
the goals markets would have been open with big backs on the 1.01 and lots of hoovered up money. they just void all markets in these situations as its the easier thing to do eventhough the other markets are running fine. same thing happened me last week in an international game only way i could have noticed something was wrong had i clicked on the overs market before placing my bet.
By:
ballyregan
When: 22 Nov 21 16:40
senyatta that is silly naughty and lazy from betfair
By:
Senyatta
When: 22 Nov 21 17:04
very lazy and inefficient that's for sure. often have bets "fixed" up to 48hrs after events although my bets are never voided- except for my small bet last week. the only consolation in these situations is - at least if psg had of lost you would have got your back stakes back. that's the only bit of comfort one can take from it. but there would have been plenty of people who backed them and then laid them later in the game and would have made an overall loss as a result.
By:
ballyregan
When: 22 Nov 21 17:08
the annoying thing is I put the bet on got fully matched didn't even look at the market just focussed on the game watching it for 30 minutes till the end then go to check the market and the bets had disappeared looked into the history and bets voided annoying is an understatement
By:
Senyatta
When: 22 Nov 21 17:19
ya that's very annoying. the match market looked fine after they conceded. i'm guessing someone never suspended it for one of the goals and then took the easy option to void all bets in that timeframe. if they suspended the match market and didn't register the goals markets then there is no excuse for voiding match bets - but none of us can be sure if the match market was suspended or not. i'd be looking for a better explanation than they've given.
By:
ballyregan
When: 08 Dec 21 20:54
betfair again making mistakes in the huge champion league match barca and bayern
leaving the overs markets at 0.5 and 1.5 goals open after goals gone in still unsettled markets now at 2-0
hopefully no legitimate bets get voided like last time.
how hard is it for a company of betfairs size to manage a market properly a champions league game properly?
By:
RonaldinhoRAT
When: 16 Dec 21 19:53
Betfair live chat is a wormhole I will not go down again! To live chatters credit they seem confident and keen to guess/make up/fib an answer and even if you explain why they are wrong it doesn't knock their confidence Which is a very good life skill for them but silly in terms of comprehension and customer care. I am only a little sardine these days but I will swim orf to another pond as I could very easily have a 5 figure issue with a website crash in play as already proven. Too many sharks have knocked this little sardines confidence.
By:
----you-have-to-laugh---
When: 16 Dec 21 20:01
Live chat is hopeless, twitter is hopeless.

Mistakes happen and they usually get sorted
in the end.



Betfair don't seem to have improved their handling
of these issues in 15 years.

Sad state of affairs.
By:
ballyregan
When: 16 Dec 21 20:37
now the sites about to crash again it appears to be running like treacle
By:
----you-have-to-laugh---
When: 16 Dec 21 21:00
Forum gone funny, footy meerkat going odd

Got logged out when Liverpool scored second

Ffs
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