New Posts For Thread: (Update) Day four and email still not answered.https://community.betfair.com/football/go/thread/view/94070/29306429/update-day-four-and-email-still-not-answeredHills...... 13 hrsP power.... 7 hrsBetdash.... 18 minutesStan james.. 24 hrsBetfair 4 days and still waiting !!!!!I e-mailed BF yesterday morning with a simple request; received a response from the HelpDesk at 9am - request being forward to Market Operations. One and a half days later and still no further response from BetFair and NO ACTION!!https://community.betfair.com/football/go/thread/view/94070/29306429/update-day-four-and-email-still-not-answered?post_id=522857421#522857421I e-mailed BF yesterday morning with a simple request; received a response from the HelpDesk at 9am - request being forward to Market Operations. One and a half days later and still no further response from BetFair and NO ACTION!!Fri, 10 Aug 2012 12:42:23 -0500With regards to our customers who are using the forum and stating how unhappy they are with Betfair currently, unfortunately the Forum is not run by Betfair and is moderated by TSE Global. As I'm sure you are aware, we have a Site Feedback Forum whichttps://community.betfair.com/football/go/thread/view/94070/29306429/update-day-four-and-email-still-not-answered?post_id=522856463#522856463With regards to our customers who are using the forum and stating how unhappy they are with Betfair currently, unfortunately the Forum is not run by Betfair and is moderated by TSE Global. As I'm sure you are aware, we have a Site Feedback Forum whicFri, 10 Aug 2012 12:10:41 -0500Tbf on them, the other companies don't have Bob ringing them on speed dial every 2nd minute, the other minute he spends emailing themhttps://community.betfair.com/football/go/thread/view/94070/29306429/update-day-four-and-email-still-not-answered?post_id=522852247#522852247Tbf on them, the other companies don't have Bob ringing them on speed dial every 2nd minute, the other minute he spends emailing themFri, 10 Aug 2012 10:07:42 -0500same here i always get a fast reply you might need to check ur junk folder as betfair statedhttps://community.betfair.com/football/go/thread/view/94070/29306429/update-day-four-and-email-still-not-answered?post_id=522850505#522850505same here i always get a fast reply you might need to check ur junk folder as betfair statedFri, 10 Aug 2012 09:06:27 -0500This will be of absolutely no consolation to you but i emailed them earlier today about Peterhead v Rangers and they replied and acted on it within a couple of hours.https://community.betfair.com/football/go/thread/view/94070/29306429/update-day-four-and-email-still-not-answered?post_id=522849305#522849305This will be of absolutely no consolation to you but i emailed them earlier today about Peterhead v Rangers and they replied and acted on it within a couple of hours.Fri, 10 Aug 2012 08:27:01 -0500Update.I rang them to complain and threatened to leave and low and behold i got an answer to my email, and guess what ITS MY FAULT !!!!!!Dear Will,Thank you for your e-mail.Firstly I would like to apologise that you feel you have not received the levhttps://community.betfair.com/football/go/thread/view/94070/29306429/update-day-four-and-email-still-not-answered?post_id=522849045#522849045Update.I rang them to complain and threatened to leave and low and behold i got an answer to my email, and guess what ITS MY FAULT !!!!!!Dear Will,Thank you for your e-mail.Firstly I would like to apologise that you feel you have not received the levFri, 10 Aug 2012 08:19:21 -0500Betfair has always responded very quickly to my emails on here. They are definitely on par with hills and paddy in terms of responsiveness, in my experience. Maybe standards have slipped, but I haven't seen much sign of it in my recent correspondencehttps://community.betfair.com/football/go/thread/view/94070/29306429/update-day-four-and-email-still-not-answered?post_id=522845945#522845945Betfair has always responded very quickly to my emails on here. They are definitely on par with hills and paddy in terms of responsiveness, in my experience. Maybe standards have slipped, but I haven't seen much sign of it in my recent correspondenceFri, 10 Aug 2012 05:33:45 -0500That's my point, you should be getting a response much sooner, but they are shocking at customer service. I used to focus all my betting here. Now I use it as a last means back up only if I need to hedge.https://community.betfair.com/football/go/thread/view/94070/29306429/update-day-four-and-email-still-not-answered?post_id=522845711#522845711That's my point, you should be getting a response much sooner, but they are shocking at customer service. I used to focus all my betting here. Now I use it as a last means back up only if I need to hedge.Fri, 10 Aug 2012 05:18:13 -0500Bit harsh Leo. To be fair, someone who's been a customer for over 4 years should probably feel within their rights to expect a reply within 4 days!!To the OP though, why not just ring them and get an aswer in seconds rather than wait days for an emaihttps://community.betfair.com/football/go/thread/view/94070/29306429/update-day-four-and-email-still-not-answered?post_id=522845621#522845621Bit harsh Leo. To be fair, someone who's been a customer for over 4 years should probably feel within their rights to expect a reply within 4 days!!To the OP though, why not just ring them and get an aswer in seconds rather than wait days for an emaiFri, 10 Aug 2012 05:11:12 -0500Why don't you fack off then? No offence intended but you are still here, and they are still probably taking commission off your bets. Moaning on here, as proven many times, is futile.https://community.betfair.com/football/go/thread/view/94070/29306429/update-day-four-and-email-still-not-answered?post_id=522845567#522845567Why don't you fack off then? No offence intended but you are still here, and they are still probably taking commission off your bets. Moaning on here, as proven many times, is futile.Fri, 10 Aug 2012 05:07:38 -0500