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Ernesto
06 Dec 09 08:37
Joined:
Date Joined: 12 Dec 07
| Topic/replies: 1,703 | Blogger: Ernesto's blog
Had myself all set for a night's trading mainly on the Aus game but with Webcams at the ready for any possible NZ rain.

Then .....no site...... until I gave up the ghost. Was it planned? Or coincidental that it happened after midnight rather than in the middle of the afternoon fitba.

Missed out on the big Windies prices but it's the unreliablity that gets me more than anything else on this site.I know it's a constant refrain and IT issues affect every business but the unreliability of this site concerns me as I can see myself losing out big time one day because of it.
Pause Switch to Standard View Was last night's outage planned?
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Report bombaclart December 6, 2009 8:41 AM GMT
if you can see that, then it is time to leave and stop punting. don't waste your dough or time.

goodbye and good luck
Report michael knight December 6, 2009 9:57 AM GMT
What time did the site come back?
Report Ernesto December 6, 2009 10:29 AM GMT
bombaclart

It's the fact that these outages are becoming more frequent that I adopt more not less caution but I get most enjoyment and profit on here by trading but events like last night rule out taking big positions.

I think it must havecome back on about 5am judging by the posts
Report Joel December 6, 2009 10:33 AM GMT
It came back once then died again I think
Report aljohnson December 6, 2009 11:31 AM GMT
It came back on about 3.30 am but the forum was still off. No word from Betfair about it though on the service page so I presume it was unofficial. Unless it was unofficialy official.
Report Titan's Chlamydia Green Light December 6, 2009 12:23 PM GMT
the cheek was that the pages were saying 'planned downtime, check service.betfair.com'

alas today they're saying it was an unplanned **k up
Report STEPTOES YARD December 6, 2009 12:41 PM GMT
JOKE
Report STEPTOES YARD December 6, 2009 1:59 PM GMT
Happening far too often recently

So poor. Plan sleeping times around cricket and then stuffed
Report Johnny Fontaine December 6, 2009 2:02 PM GMT
Did me no favours cost me a few hundred quid.
Report pablo December 6, 2009 2:31 PM GMT
surely the reason given is just not good enough
Report Innocent Bystander December 6, 2009 2:32 PM GMT
standard corporate practice, blame third parties then come out squeaky clean
Report Titan's Chlamydia Green Light December 6, 2009 2:50 PM GMT
i see you've come full circle IB in the space of a few days :D
Report Innocent Bystander December 6, 2009 2:52 PM GMT
do you want another banning?
Report TwoTonTed December 6, 2009 3:11 PM GMT

Betfair Customer Services 06 Dec 13:11
Between the hours of 00:14 and 03:17(GMT) we experienced technical issues with our site. This was caused by an incident with a 3rd party hosting provider which was unfortunately beyond our control. The problem has now been resolved. We apologise for any inconvenience this may have caused.


that's Bull Guano. If you entrust a 3rd party wityh hosting you ensure that a part of your supplier selection includes contingency for site recovery, or you select a different supplier. Over 3 hours is an eternity.. 1.01 they went for the low cost option during vendor consideration.
Report Titan's Chlamydia Green Light December 6, 2009 3:14 PM GMT
IB, like genital herpes, i'll just keep coming back :D
Report Saluting Darren Lockyer December 6, 2009 3:16 PM GMT
fact remains that yet again betfair failed to inform of why the site was down and for how long they expected it to be down on their service webpage.The contempt for customers is getting worse ,its not that difficult to host a webpage that provides information for the loss of service.
Report Innocent Bystander December 6, 2009 3:19 PM GMT


Titan's Chlamydia Green Light 06 Dec 16:14
IB, like genital herpes, i'll just keep coming back :D


I'll take your expert view on that :p
Report legend111 December 7, 2009 12:08 AM GMT
There was no planned upgrades but I notice there is a casino upgrade tonight so maybe betfair are just saying its an outage while upgrading making it look like they dont do so many of them
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