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Is any ones interactive down. Mine as been for 2 days I can not download any entries , I tried to get the phone number of google and it states raceform site not safe at the moment, is any body else having the same problem
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Received this e-mail yesterday afternoon:
Dear Raceform Interactive user,
As you are already aware, we have some technical issues with our storage server which we are working hard to restore to normal service in the next 24 hours. We sincerely apologise for the delay and realise the importance of getting the service back to normal as soon as possible.
We are happy to reply to individual emails we get but if you can bear with us for the next 24hrs and hold off as much as possible with emails it will make things easier this end to keep on top of everything.
***************
Nothing since and couldn't update last night
Dear Raceform Interactive user,
As you are already aware, we have some technical issues with our storage server which we are working hard to restore to normal service in the next 24 hours. We sincerely apologise for the delay and realise the importance of getting the service back to normal as soon as possible.
We are happy to reply to individual emails we get but if you can bear with us for the next 24hrs and hold off as much as possible with emails it will make things easier this end to keep on top of everything.
***************
Nothing since and couldn't update last night
Just received:
We are writing to give you a brief update on the current ability of Raceform Interactive to update the database from the server.
We had a major hardware failure of the server on Wednesday evening which has required a total rebuild and are working to complete this today. We realise this may be causing you very great inconvenience and can assure you our engineers are working to expedite this with the utmost urgency and as soon as possible.
In the meantime we will continue to send you the declarations and entries when they appear on our server, with the next batch at 12 noon today containing all the weekend overnight declarations.
As you can imagine, this is a very busy time for us, so please bear with us. If you could hold off emailing us as much as possible that would be appreciated - we will continue to inform you of any developments as and when the situation changes.
Many, many apologies for all the frustration caused by this.
Best Wishes,
Raceform
We are writing to give you a brief update on the current ability of Raceform Interactive to update the database from the server.
We had a major hardware failure of the server on Wednesday evening which has required a total rebuild and are working to complete this today. We realise this may be causing you very great inconvenience and can assure you our engineers are working to expedite this with the utmost urgency and as soon as possible.
In the meantime we will continue to send you the declarations and entries when they appear on our server, with the next batch at 12 noon today containing all the weekend overnight declarations.
As you can imagine, this is a very busy time for us, so please bear with us. If you could hold off emailing us as much as possible that would be appreciated - we will continue to inform you of any developments as and when the situation changes.
Many, many apologies for all the frustration caused by this.
Best Wishes,
Raceform
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