Welcome to Live View – Take the tour to learn more
Start Tour
There is currently 1 person viewing this thread.
Hi bigmo, I hope you can help me out here.
I have been with BT broadband for a year now and decided to upgrade my package as my contract was about to run out.
I was on unlimited for about 16 quid a month. However BT advised me that I was only using 4 to 5 GB per month as I basically only use it for Betfair and the od google etc. (I download nothing)
I took their advice and went for the 10GB package which is approx. half price.
To my astonishment, I received this E.Mail from them today.....
You've used more than 6GB of your 10GB in May
Hello,
You're close to going over your broadband usage allowance and, if you carry on using your broadband at this rate for the rest of the month, you might have to pay for going over.
What happens if you go over your allowance
If you go over your allowance, you'll need to pay more for your extra use, at £5.30 for every 5GB you go over. You'll see this on your bill. But we've got ways to help you check what you're using and steer clear of charges.
How to keep an eye on how much you're using
Our broadband usage monitor helps you keep track of your broadband. If you want to know more, take a look at our broadband usage policy.
How far your allowance goes
We're all doing so much online these days it can be tricky to know how much broadband you're using. So here's a rough guide to how far your 10GB a month gets you.
Browsing for 30 hours a month + Watching online TV for four hours a month (like BBC iPlayer) + Streaming video for 6 hours a month (like YouTube) + Downloading one standard definition film a month
Upgrade to increase your allowance
If you want to stay away from charges for going over your broadband allowance, you can always upgrade to one of our products with a higher usage allowance. Or go totally unlimited. You can upgrade here or call 0800 707 6044 (we're open 8am-9pm on weekdays, 8am-8pm on Saturdays and 9am-6pm on Sundays).
Thanks for choosing BT.
Libby Barr
Managing Director, Sales and Service.
After contacting them, they put me through to India and I was told someone else must be using my Wi Fi (impossible), hence the rise in the GB usage.
Are BT trying to con me to going back to unlimited or is this a genuine mistake?
The woman in India reset my Admin password and advised me to switch off my hub when I shut down my laptop.
I'm shutting up shop soon as I don't want to be hit with a £5.30p charge for going over the (limit)
Any advice welcome.
* I should add that if it means going back to unlimited, so be it, but I don't use that wee box that Sky sent me.
I have been with BT broadband for a year now and decided to upgrade my package as my contract was about to run out.
I was on unlimited for about 16 quid a month. However BT advised me that I was only using 4 to 5 GB per month as I basically only use it for Betfair and the od google etc. (I download nothing)
I took their advice and went for the 10GB package which is approx. half price.
To my astonishment, I received this E.Mail from them today.....
You've used more than 6GB of your 10GB in May
Hello,
You're close to going over your broadband usage allowance and, if you carry on using your broadband at this rate for the rest of the month, you might have to pay for going over.
What happens if you go over your allowance
If you go over your allowance, you'll need to pay more for your extra use, at £5.30 for every 5GB you go over. You'll see this on your bill. But we've got ways to help you check what you're using and steer clear of charges.
How to keep an eye on how much you're using
Our broadband usage monitor helps you keep track of your broadband. If you want to know more, take a look at our broadband usage policy.
How far your allowance goes
We're all doing so much online these days it can be tricky to know how much broadband you're using. So here's a rough guide to how far your 10GB a month gets you.
Browsing for 30 hours a month + Watching online TV for four hours a month (like BBC iPlayer) + Streaming video for 6 hours a month (like YouTube) + Downloading one standard definition film a month
Upgrade to increase your allowance
If you want to stay away from charges for going over your broadband allowance, you can always upgrade to one of our products with a higher usage allowance. Or go totally unlimited. You can upgrade here or call 0800 707 6044 (we're open 8am-9pm on weekdays, 8am-8pm on Saturdays and 9am-6pm on Sundays).
Thanks for choosing BT.
Libby Barr
Managing Director, Sales and Service.
After contacting them, they put me through to India and I was told someone else must be using my Wi Fi (impossible), hence the rise in the GB usage.
Are BT trying to con me to going back to unlimited or is this a genuine mistake?
The woman in India reset my Admin password and advised me to switch off my hub when I shut down my laptop.
I'm shutting up shop soon as I don't want to be hit with a £5.30p charge for going over the (limit)
Any advice welcome.
* I should add that if it means going back to unlimited, so be it, but I don't use that wee box that Sky sent me.
Show More
There will be other people in chit chat that could probably advise you better but personally I would go back to unlimited to be hassle free no matter how much I use.
Seems very strange your usage has shot up and I wouldn't have thought it was in BT's interest to mess you about like this but in this day and age nothing would surprise me.
Seems very strange your usage has shot up and I wouldn't have thought it was in BT's interest to mess you about like this but in this day and age nothing would surprise me.
Thanks bigmo, the fact that they said in the E.Mail.......
Browsing for 30 hours a month amazes me because Before I changed my contract I must have been 'browsing' for at least 200 hours per month.
The lady in India said that someone else must be using my 'Wi Fi' signal. I'm no expert but I think that BT are at the con.
Browsing for 30 hours a month amazes me because Before I changed my contract I must have been 'browsing' for at least 200 hours per month.
The lady in India said that someone else must be using my 'Wi Fi' signal. I'm no expert but I think that BT are at the con.
Stewarty, I may be mistaken but I seem to remember Sparky had something very similar happen with BT when he was with them, ie they said he was exceeding his interent usage when he knew he wasn't.
I can't remember what happened to resolve it though.
I think he jacked them in.
I can't remember what happened to resolve it though.
I think he jacked them in.
Thanks for your input Tommy. I only went down this route on BT's advice. I will call them tomorrow and try and resolve the matter. Christ, many a time I've lost a four figure sum on here on one day and took it on the chin, but I detest getting ripped off for which may be £8 a month in this case.
*I should add that the letter I received from them and the E.Mail are two different 'stories'.
Yes, me too Stewarty. I dislike BT very much and got rid of them for the only thing I had with them - my landline 'phone connection - over 2 years ago now.
I'm still delighted I did so.
In this day and age who needs a landline 'phone,and being ripped-off with their 3 monthly charges for just having the use of one if you can receive your internet through the wall?
I'm still delighted I did so.
In this day and age who needs a landline 'phone,and being ripped-off with their 3 monthly charges for just having the use of one if you can receive your internet through the wall?
s b
if you log into ur BT a/c - you van check ur B/Band usage whenever you want - it will show any peaks etc at a glance....
if you log into ur BT a/c - you van check ur B/Band usage whenever you want - it will show any peaks etc at a glance....
the figures they give are utter tripe. 5gb can be got through in a week doing next to nowt. thats why id never consider having any broadband that wasnt unlimited. chances are the person who told you you only use 5gb a month was either lying or going on figures that werent accurate.
very unlikely anybody else has been using your wifi, the indian call centre people havent got a clue about anything.
very unlikely anybody else has been using your wifi, the indian call centre people havent got a clue about anything.
im on sky broadband and its unlimited. never had an issue with it. i use stupid amounts, sometimes watch live video for 10 hours a day. theyve never slowed sme down or told me im uing too much. it about 23 quid a month for the phone i dont want and broadband. how much is bt unlimited?
Thanks for the replies guys. I will wait and see if this 1 hour call to the Indian call centre will have any effect. If not,I would think that bob's post .....
the figures they give are utter tripe. 5gb can be got through in a week doing next to nowt
might be spot on and I will go back to unlimited.
Bear in mind it was BT's 'advice' that made me change my package.
the figures they give are utter tripe. 5gb can be got through in a week doing next to nowt
might be spot on and I will go back to unlimited.
Bear in mind it was BT's 'advice' that made me change my package.
Yes, as Tommy says, something similar happened to me. I was with Sky, using about 5GB a month, switched to BT and suddenly it shot up to 60GB!!!
As with you, they tried to blame all sorts. It's a con.
As with you, they tried to blame all sorts. It's a con.
Thanks for your input Sparky. The thing is it's not cheap punting nowadays, Sky, Racing Post, RUK Racing, Timeform blah blah blah. It all adds up and even though I can afford it I just don't like the idea of getting ripped off deliberately.
I'm tied to BT for a year now, and would have to compensate them if I bailed out now after starting a new contract. You couldn't make it up.
Another case of rip off Britain imo.
I'm tied to BT for a year now, and would have to compensate them if I bailed out now after starting a new contract. You couldn't make it up.
Another case of rip off Britain imo.
>> Yes, as Tommy says, something similar happened to me. I was with Sky, using about 5GB a month, switched to BT and suddenly it shot up to 60GB!!!
My recollection is a bit vague, but when I was in the UK a few years back, BT was running something called "BT Open Zone", and it let other BT users hook up to your wifi should you allow it. Can't remember if it was opt-in by default. The logic being that you could be in pretty much any built up area in the UK and have net access where a BT customer is in range.
My recollection is a bit vague, but when I was in the UK a few years back, BT was running something called "BT Open Zone", and it let other BT users hook up to your wifi should you allow it. Can't remember if it was opt-in by default. The logic being that you could be in pretty much any built up area in the UK and have net access where a BT customer is in range.
looked on the bt website and thought it was pretty cheap. clicked on broadband and phone packages...scrolled down to unlimited broadband...£16...but then underneath it, it says 15.99 line rental...
erm... so its not £16 then? is it? its not exactly clear. is it £16 or £31.99?? it doesnt say if the line rental is included in the price or not. im guessing not. but £31.99 is ridiculous.
erm... so its not £16 then? is it? its not exactly clear. is it £16 or £31.99?? it doesnt say if the line rental is included in the price or not. im guessing not. but £31.99 is ridiculous.
actually maybe not that bad. my sky phone and broadband bill is more than i thought. £28. but that includes calls, not that i make many but ive made a few.
my sky (unlimited, dont think they do any other kind) broadband is £10 and line rental is £15.40.
dont have a sky dish or owt. so £25.40 compared to bt's unlimited £31.99. sod bt.
dont have a sky dish or owt. so £25.40 compared to bt's unlimited £31.99. sod bt.
I know where you're coming from bob, but just to explain to you..... BT charge me an extra £7 per month for their unlimited/anytime phone package. This is ideal if you have to call geographical numbers or 0845, 0870 and numbers beginning with 03.
Just for my call package they charge me £22.99p per month. Not bad if you make numerous calls but a rip off if you only use your phone occasionally.
Just for my call package they charge me £22.99p per month. Not bad if you make numerous calls but a rip off if you only use your phone occasionally.
*They also charge me £6 per quarter for 'paper billing'. I think I will go down another route when this contract expires. Probably Plusnet.
Just off the phone to BT. They told me to monitor my usage on the BT website. They couldn't explain the sudden jump in my usage but added that the woman in the Indian call centre may have been right in saying someone else had 'connected' up to my wi fi signal. I've got 2GB left which should last me to the end of the month IF the problem has been fixed since resetting my password.
I've been with Orange since I started using the internet.
Never had a problem.
Never had a problem.
also pay ya line rental - per annum and not 1/4 'ly and save circa 50 notes...
The problem with doing that, as I found to my cost, is they can then f*ck you and you're powerless.
s b plusnet is BT
Really?? I thought they were an independent Yorkshire company. One company I would never entertain is Talk Talk which is AOL in disguise. Must be the worst mob out there.
Really?? I thought they were an independent Yorkshire company. One company I would never entertain is Talk Talk which is AOL in disguise. Must be the worst mob out there.
I can't get my head around this cracker.... Having checked my usage via my BT account, I now have more usage to use since I last checked which should safely take me through this month no problem. How could my total usage go down all of a sudden?
I can only guess and think I'm using my neighbours Wi-Fi signal?
Any opinion welcome.
I can only guess and think I'm using my neighbours Wi-Fi signal?
Any opinion welcome.
Post Your Reply
Please login to post a reply.
Wonder
Instance ID: 13539