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01 May 10 12:55
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Date Joined: 22 May 02
| Topic/replies: 14,269 | Blogger: Betfair Customer Services's blog
Forum Maintenance Tuesday May 4th to Wednesday May 5th 2010

Migration of the Betfair Forum to a new platform

The Betfair Forum will be undergoing maintenance from approximately 9:00 am BST on Tuesday, May 4th to 1:00 pm BST on Wednesday, May 5th. During this system maintenance, the Betfair Forum will be migrated to a new platform. The current forum platform is running on software that is no longer supported by the company that supplies it, which could potentially lead to performance problems and bugs. The move to a new forum platform will ensure we are providing the best possible experience for our forum users, as well as enable us to offer new features in the future.

During this maintenance period, the Betfair Forum will be available for reading and posting, but any posts made during the maintenance period will not appear after the end of the maintenance period.

While we have tested the new forum extensively, any migration of this sort will likely have some issues that come up in the first few days. If issues do arise, we will work to resolve the issues as quickly as possible. Thank you for your patience and understanding during this transition.

Please read the FAQs below for more information on what is happening.


Will the new forum look different from the existing forums? Will the features be the same?
The new forum will look much like the current forums and will have the same features. There are a few differences that you will notice. First off, the Terms & Conditions will no longer appear when you first enter the forum. This information is still accessible in the left hand menu of the forum.
Another change relates to the rules for reading forum posts.

In the current forum, you can only read posts if you are logged into your Betfair account. In the new forum, you will be able to read all posts without logging in. You will still need to log into your Betfair account if you wish to post to the forum.

Why are you migrating to a new forum platform?
The existing forum platform software is outdated and is no longer supported by the company that created it. If no action is taken, this old software will experience performance problems and bugs that will impact your experience in the forums.

By migrating to a new forum platform, our software will be supported and updated over time to ensure the best possible user experience. The new forum software will also enable us to add new features and functionality to the forums.

Will the forum be available during the migration? How long will the migration last?
Yes, the forum will be available during the migration. We currently anticipate that the migration will take approximately 28 hours from 9:00 am on May 4th to 1:00 pm on May 5th. Due to the large volume of data being migrated, it is difficult to predict the actual time needed.

The announcement mentions that posts made during the migration will not be saved. What does that mean?
In order to migrate the data from the existing forum platform to the new forum platform, we need to pick a cut-off time, then grab the forum content up to that cut-off and migrate it over to the new platform. Since the migration is expected to take about 28 hours, any posts made during that 28 hour window of time will not appear on the new forum platform once the migration is complete.
You will still be able to post to the forums during the 28 hour window, but none of the posts or comments during that period will be retained. We decided this was a better option than making the forum unavailable completely for that length of time.

Will I have to create a new forum chat name after the migration?
No, customers chat names and date joined information will be migrated over.

Will all of the existing discussion posts and comments be migrated to the new forum platform?
We will migrate all threads with activity in the last 6 months. This means that we will migrate threads created in the last 6 months, as well as all threads that have been posted to in the last 6 months. However, due to the volume of threads and nature of the content on the Horse Racing forum, we will only be migrating threads that have been posted to in the last month.

Will the migration impact unofficial third-party forum search tools?
We are aware that some customers use search tools built by third parties to search the forum. These will no longer function after the migration to the new forum platform. We have contacted the owners of those search tools to let them know this will be the case.

The announcement mentions that the new platform will enable Betfair to offer new features, what does this mean?
The new forum platform is capable of offering many new features. Rather than making a lot of changes to the current forum experience, Betfair is working on a new beta version of the forum to run in parallel, enabling us to test and gather feedback on new features. These features will include some of the things forum members have requested in the past, such as search functionality and the ability to report abusive content. The beta version of the forum will also allow us to gather feedback from customers on new layout, design and features popular in other forums.
The beta forum will exist alongside the main forum and will contain the same posts & content as the main forum site. Posts from the beta will appear in the main site and vice versa. Customers who participate in the beta programme will have the choice to try the beta, or return to the main forum site.
Since the beta forum will be a separate site, the beta will have no impact on the main forum. Forum users will be able to continue to use the main forum as they would before the creation of the beta forum.
We are looking to launch the beta in the coming weeks. When it does launch, we will start by inviting a limited number of forum users to participate. Over time we will expand the beta and eventually open the beta up to all forum users. We will have more information on this in the future.

How can I participate in the beta?
When it launches, the first phase of the beta will be by invitation only. We will select a small number of our most active forumites to participate. The second phase of the beta will include a larger number of customers who have indicated interest in the participating. The final phase of the beta will be open to everyone.

We have not yet determined the timing of each of these phases. We will have more information on how to indicate your interest in the beta in the future.

How do I give feedback on the new Forum?
Please use the Site Feedback section of the Forum to provide us with your feedback. While we may not respond directly to the comments, they will be read. Your views and opinions are important to us.

How will you communicate on the progress of the migration?
As we expect the forum to be available for most, if not all, of the migration, we will communicate on the status and any known issues via the Service section of the Forum. If this is not possible for any reason, you will be able to find updates here: http://service.betfair.info/

Will I be able to bet during the Forum maintenance?

We expect all betting products to be fully available during the maintenance and for all other parts of the site to remain unaffected. When the final step in the switch from the old forum platform to the new forum platform is taken, customers using the forum may have to log in again to post.

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Replies: 56
By:
HH Sultan Vinegar
When: 02 May 13 15:14
Plain
By:
Ken Masters
When: 02 May 13 15:19
Magnitude: 4.7
Epicentre: Wetherspoons, Stoke-on-Trent
By:
Petrus Romanus
When: 02 May 13 15:33
High strangeness.
By:
a bitofinterest
When: 02 May 13 15:40
shall we organize a naked group hug in stuart halls garden Blush
By:
Emitdeb
When: 02 May 13 15:41
inspired by boredom. Confused
By:
DONEMYLOT
When: 02 May 13 15:50
oh do fk off
By:
SlippyBlue
When: 02 May 13 15:58
T Toes won't be a happy bunny when he reads this.
By:
everythings gone green
When: 02 May 13 16:29
It's fine, just fine.
By:
Crisp77
When: 02 May 13 16:32
Will my post count be affected/effected Confused
By:
everythings gone green
When: 02 May 13 16:34
It's thine, just thine.
By:
MisterBadger
When: 02 May 13 16:41
Laugh
By:
HRH The Lager Khan
When: 02 May 13 18:24
Can these forum changes not be implemented during the usual Saturday afternoon 2.59 site crash to cause minimum disruption?
By:
kincsem
When: 02 May 13 18:28
28 hours?  Have they hired chimps to re-type all posts on the new platform?
By:
HRH The Lager Khan
When: 02 May 13 18:35
Nah, the chimps wanted at least minimum wage, so they advertised on the football forum instead.
By:
brendanuk1
When: 02 May 13 18:53
ffs not again Cry
By:
wit-ham
When: 02 May 13 18:57
seem to do this every 3 years or so FFS
By:
Clungehungry
When: 02 May 13 19:14
I especially enjoyed 'nature of the content on the Horse Racing forum'.
By:
everythings gone green
When: 02 May 13 19:18
THIS FORUM IS GOING TO BE CRAP
By:
Clungehungry
When: 02 May 13 19:20
Going to be...
By:
everythings gone green
When: 02 May 13 19:25
THIS FORUM IS GONNA BE CRAP (US version)
By:
brendanuk1
When: 02 May 13 19:31
will this upgrade mean new registrations are open again?
By:
miltonbadley
When: 02 May 13 19:33
top fishing by mr vinegar
By:
everythings gone green
When: 02 May 13 19:33
I hope that twunt comes back.
By:
everythings gone green
When: 02 May 13 19:34
FFS Cry
By:
Shanelee1966
When: 02 May 13 20:39
You basterds
By:
Hamsterdam
When: 02 May 13 20:41
hahaha net full here!
By:
cloughandtaylor
When: 02 May 13 21:38
Doffing my cap sir.Laugh
By:
a bitofinterest
When: 02 May 13 21:46
MARVELLOUS MIGRATION MAINTENANCEY !
By:
Crisp77
When: 02 May 13 22:02
Any cats with bugs in it
By:
SqueezeFirmly
When: 03 May 13 14:11
It's time to start resurrecting your old favourite threads before they vanish.
By:
temple
When: 03 May 13 14:28
bulging net, but still more trying to get in
By:
Burton-Brewers
When: 03 May 13 14:29
look at the date!!!!!
By:
HH Sultan Vinegar
When: 03 May 13 14:30
Cool
By:
tommycockles
When: 03 May 13 14:43
Laugh
By:
orioles
When: 03 May 13 14:48
The MiGHTY Sultan's finest work Laugh
By:
pumphol.
When: 03 May 13 15:09
I am amazed how many  still keep falling for it.
By:
rob_dylan
When: 03 May 13 15:11
Falling for what?
By:
SlippyBlue
When: 03 May 13 16:20
Senor Toes is positively apoplectic with rage, incandescent in fact.
By:
Crisp77
When: 03 May 13 16:32
Where is Tommy? He hasn't been seen since this was announced...


...oh god no....
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