INSURANCE QUESTION

You stand away from the leaky radiator, I guess.! :)

Radiator sorted now!Just want to know what the situation is with the insurance company

I think that the issue is that a standard insurance policy will cover resultant damage only but not the cause of the damage itself. So often with a pipe / radiator burst, the insurance will cover the damage caused by the discharge but not the cost of repairing the pipe or radiator itself. Make sure you study your insurance policy and schedule in detail to confirm this.

The cover was for breakdown of central heating,there wasn't any damage caused,said in the policy that it would cover the cost of call out,2 hours labour and parts.Deliberately double checked that I was covered when I rang them up.Thing is the engineer was only here 10 minutes and that included filling in the paper work!!!!

You didn't order the plumber, so you don't pay.

They chose to order the plumber. So they pay.

You could tell them that they are welcome to come and return the radiator to it's previous state if they wish.

Cheers shab,got no intention of paying them,I know the exact date and time I rang them to register the claim so surely the call would have been recoreded so they can check exactly what I told them on the pnone?

Have got home emergency cover on my home insurance.Radiator in my siting room went off last week,rang the insurance company and explained the situation,they said they would send someone out to**it which they did,I double checked at the time with them that my policy covered the problem and they said it did.They are now saying the policy doesn't cover just one radiator breaking.Anyone any idea where I stand with this please?


I assume you have the name of the person that told you this , just ram home to them that ????
informed you that you were covered, also state to them that the conversation must be recorded for them to check ( I doubt it is ) after a bit of a grumble they will more than likely pay up.

Cheers pumphol,havn't paid them anything yet and the problem is sorted,have no intention of paying up.If they get @rsey i'll just cancel the policy and let them whistle for it!