New Posts For Thread: If you use Betfair - please readhttps://community.betfair.com/chit_chat/go/thread/view/94038/30407361/if-you-use-betfair---please-readIt is about time these people were named and shamed.I would start by saying that whenever I ring up their customer services, 99 times out of 100 the response is excellent.But their LIVE CHAT facility which they are trying to push people towards is alThat's a happy ending.Seems your final sentence says it all though.https://community.betfair.com/chit_chat/go/thread/view/94038/30407361/if-you-use-betfair---please-read?post_id=542788841#542788841That's a happy ending.Seems your final sentence says it all though.Wed, 24 Dec 2014 14:21:37 -0600In fairness to them, I emailed the "chat" to the pokerinfo and also to the head of games customer service, Enzo Comes.He replied personally within 10 minutes and credited the account with extra as well.The point is the top guys are great - as are thehttps://community.betfair.com/chit_chat/go/thread/view/94038/30407361/if-you-use-betfair---please-read?post_id=542788617#542788617In fairness to them, I emailed the "chat" to the pokerinfo and also to the head of games customer service, Enzo Comes.He replied personally within 10 minutes and credited the account with extra as well.The point is the top guys are great - as are theWed, 24 Dec 2014 13:41:42 -0600I once had to claim £3 back -a matter of principle rather than money- for a similar (exchange) situation.There was no question I was right, and no-one disputed it.It took them hours and had to be escalated. The cost in staff/time must have been morehttps://community.betfair.com/chit_chat/go/thread/view/94038/30407361/if-you-use-betfair---please-read?post_id=542788389#542788389I once had to claim £3 back -a matter of principle rather than money- for a similar (exchange) situation.There was no question I was right, and no-one disputed it.It took them hours and had to be escalated. The cost in staff/time must have been moreWed, 24 Dec 2014 12:58:29 -0600It is about time these people were named and shamed.I would start by saying that whenever I ring up their customer services, 99 times out of 100 the response is excellent.But their LIVE CHAT facility which they are trying to push people towards is alhttps://community.betfair.com/chit_chat/go/thread/view/94038/30407361/if-you-use-betfair---please-read?post_id=542787603#542787603It is about time these people were named and shamed.I would start by saying that whenever I ring up their customer services, 99 times out of 100 the response is excellent.But their LIVE CHAT facility which they are trying to push people towards is alWed, 24 Dec 2014 10:35:30 -0600