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20 Apr 17 16:56
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Date Joined: 22 May 02
| Topic/replies: 13,954 | Blogger: Betfair Customer Services's blog
It has come to our attention lately thanks to your feedback that some users are having issues with the speed of the website, generally related to page jumping or slow bet placement.

We are already working on some technical updates to improve the performance of our pages, to allow a smoother loading experience. Due to this it is important that your browser is running the most updated version.

If you are having issues such as the before mentioned, please try updating to the latest version of your browser and running a full page refresh:
- The old site version may still be showing which is leading to these issues. Please clear your cache and cookies on your main browser and refresh the page (Ctrl F5 on Windows or Command-R on Mac).

If you are still seeing odd behavior, please feel free to get into contact with us via the helpdesk (contact us page) or twitter with a screenshot of the developer tools page in Google Chrome. In order to take this screenshot make sure you are on the Betfair Exchange page and then open the developer tools in Google Chrome as follows: click on the three dots at the top right hand corner of the window (for settings), go to 'more tools' and then 'developer tools.' From here make sure you are on the 'Network' panel (you will notice lists flashing and updating below). This is where you should take a screenshot to send over to us.

We appreciate the feedback and should you have any further queries please do not hesitate to contact us.

Kind Regards,

Betfair Customer Service Team
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