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devilsadvocate
06 Jan 18 13:52
Joined:
Date Joined: 03 Jun 11
| Topic/replies: 149 | Blogger: devilsadvocate's blog
Anyone else getting these...seems to be a chrome problem ?
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Pause Switch to Standard View Wrong meeting headers
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Report jmdc January 29, 2018 2:38 PM GMT
Why waste my breath sparrow!
Report sparrow January 29, 2018 2:45 PM GMT
To help us if nothing else jmdc.
Report sparrow January 29, 2018 2:55 PM GMT
Latest reply from Betfair.


Hi Paul. I am sorry to hear this, the team were looking into this for you. Please bear with me while I speak to them again.


Cry
Report Brian January 29, 2018 2:56 PM GMT
I had a webchat with them. The response was we are aware of the problem and are investigating. Amazing they can't sort what would appear to be a simple problem out.
Report Big Boss January 29, 2018 2:57 PM GMT
had a win and place bet on the tote last Thursday that finished place but was settled as a loser.

still waiting for the issue to be corrected by Betfair
Report sparrow January 29, 2018 3:21 PM GMT
Latest message from betfair is suggesting this is just a Chrome browser problem.


Our exchange team are aware of the issues and advise to try an alternate browser to Chrome. Sorry once again.
I have been advised by the team responsible this is affecting Chrome only.



Can anyone using other browsers please comment.
Report jmdc January 29, 2018 3:22 PM GMT
It's not sparrow - Mozilla is desperate!  They're just buying time.
Report Brian January 29, 2018 3:23 PM GMT
Definitely same problem on Firefox.
Report sparrow January 29, 2018 3:26 PM GMT
Thanks jmdc.
I have told them I am liaising with other forum users on different browsers and will report back to them.
Report sparrow January 29, 2018 3:29 PM GMT
Just sent them this after they asked for other screenshots.


I am sending no more screenshots. I am telling you what is happening.  So far people are saying Firefox has the same problem. Your people should be doing their own checks.
Report sparrow January 29, 2018 3:30 PM GMT
Reply from betfair.


We've checked from our end, and confirmed this only affecting Chrome users. If this is not the case we'd need you to send over Screenshots and we'll be able to investigate this further.

We're working to resolve the Chrome issues but please let me know if there is anything else I can assist you with.
Report salmon spray January 29, 2018 3:37 PM GMT
I only get it occasionally but I haven't even got Chrome downloaded on my laptop.
Report devilsadvocate January 29, 2018 3:39 PM GMT
Guys... I started this thread over 2 weeks ago and it soon became apparent that the problem was across most (all ?) browsers. I have had repeated contact with BF CS and like Sparrow above have told them to do  their own work finding out the cause. Like others, I now get the feeling that I am just being fobbed off everytime....either they dont want to or are unable to fix the problem. They have been made repeatedly aware that its most browsers and the  lack of knowledge in the last reply to Sparrow is a kick in the teeth for users who have tried to help them sort out the problem.

This 'is there anything else I can do to help you today' Customer Services culture is so annoying...we just want you to SORT OUT what we have contacted you about IN THE FIRST PLACE !!!
Report sparrow January 29, 2018 3:49 PM GMT
I tried Firefox and it worked ok.  Maybe other users of different browsers can comment on any problems.
Report jmdc January 29, 2018 3:55 PM GMT
May be the Windows sparrow, I'm on an old version.
Report sparrow January 29, 2018 4:08 PM GMT
I'm on Windows 10 but I would've have thought that the browser version being up to date would be more of an issue.
Report Percy Filth January 29, 2018 4:11 PM GMT
I'm on windows 10 and firefox and having same problems
Report sparrow January 29, 2018 4:13 PM GMT
I just checked mine on Firefox Percy and it was ok. I shall try again later.
Report sparrow January 29, 2018 4:17 PM GMT
Just checked my Firefox browser and the fault is there as well. I have sent the screenshot to betfair.
Report Brian January 29, 2018 4:55 PM GMT
Sparrow - you should send Betfair a bill for your services!
Report sparrow January 29, 2018 4:59 PM GMT
I bloody well ought to Brian.Grin
Report mini me January 29, 2018 5:21 PM GMT
Very annoying software problem...
Report Percy Filth January 31, 2018 1:29 PM GMT
Worse than ever today!
Report Big Boss January 31, 2018 1:33 PM GMT
firefox, ie, edge, chrome, on both win 7 and win 10 are all affected, fault is intermittent, definitely a html coding issue

I noticed the other old bug is back again today, where you click account history and it loads in the current tab instead of opening up a new window
Report salmon spray January 31, 2018 1:40 PM GMT
I've been having another problem recently. I sometimes do't get the live stream tab on the win market. Have to switch to the place market and then back again. Am going to bet on the wrong market at some stage.
It is amazing how the site has become more full of holes over the years. I bet the Sportsbook is better.
Report Percy Filth January 31, 2018 1:53 PM GMT
I noticed the other old bug is back again today, where you click account history and it loads in the current tab instead of opening up a new window

Same here, another pain in the arse to put up with!
Report devilsadvocate January 31, 2018 2:39 PM GMT
Latest em's from Betfair on this subject... (the grammatical errors are there's !) 29.01 I apologise for the time this is taking, I can assure that from the customer service end we have forwarded all your complaints that you brought forward to get the issue sorted as soon as possible.        The thread forum you helped in getting the issue raised and to show the gravity of the situation.      Our last communication with the department, we were told that the issue priority is currently being revalidated.   We would hope this directly results in a resolution and will get back to you with any updates on the situation..... (MORE TO FOLLOW !)
Report devilsadvocate January 31, 2018 2:56 PM GMT
(grammatical errors are there's...oh the irony !) Anyway, back on subject a further em today......'Our last update on this was that the issue has been identified by our Commercial team who are looking into it.       Unfortunately, no time frame has been provided for the resolution of the issue.    We'll get back to you with any further updates we receive in the future. '
Report jmdc January 31, 2018 3:14 PM GMT
Yes Percy, there must be a saboteur in the camp, the old Account tab is playing up again.  And the new one on here has just happened to me again, the page jumping whilst I am typing this reply.  The system is in a filthy state at the moment!
Report sparrow January 31, 2018 3:20 PM GMT
It needs everyone to complain directly to betfair as some of us have already done. Posting on here will not help to solve the problem.
Report Big Boss January 31, 2018 3:44 PM GMT
Paddy has relocated customer services to Outer Mongolia, broken English now the norm.
Report jmdc January 31, 2018 3:59 PM GMT
sparrow, these problems are not being solved however much we complain, so what is the point in my complaining?  There should be a few sackings in Betfair Towers.
Report sparrow January 31, 2018 4:02 PM GMT
You have to pressure these people jmdc. Otherwise they can justify their claims that it just affects a few people on the Chrome Browser only.
Report jmdc January 31, 2018 4:05 PM GMT
I will ring the VIP Help Desk now sparrow.
Report sparrow January 31, 2018 4:06 PM GMT
Hmm.
Report sparrow January 31, 2018 4:11 PM GMT
Latest response from betfair.

Hi there, the team are aware of the issue and are looking into resolving this.

Yes they seem to have a job for life


I can understand where you are coming from however I can assure you they are looking into this.
Report jmdc January 31, 2018 4:19 PM GMT
Sparrow, I have vented my wrath on all three errors and told Anthony that it's just not good enough.  He agrees with me.
Report jmdc January 31, 2018 4:20 PM GMT
Sparrow, I have vented my wrath on all three errors and told Anthony that it's just not good enough.  He agrees with me.
Report sparrow January 31, 2018 4:22 PM GMT
What will Anthony do about it though?
Report jmdc January 31, 2018 4:27 PM GMT
I asked him that, and he said he would email me back with any progress.  He is also trying to reproduce the errors himself.  I'll keep you posted, but I imagine that the two errors which have been introduced this week will quickly be sorted.
Report sparrow January 31, 2018 5:10 PM GMT
Just got back on here after more problems.Cry
Report sparrow January 31, 2018 5:12 PM GMT
I did send them 2 screenshots earlier this week which clearly showed the wrong heading for the wrong horses.
Report Big Boss January 31, 2018 5:13 PM GMT
since Paddy took over, CS has gone downhill quicker than Franz Klammer on acid
Report RothmanMike January 31, 2018 9:15 PM GMT
A chat with them only serves to wind me up even more,with absolutely no appreciation of these longstanding problems by juvenile operatives.
So I don't bother.
The silent majority of sufferers must be in the 000's.
Report devilsadvocate January 31, 2018 9:36 PM GMT

Jan 31, 2018 -- 9:15PM, RothmanMike wrote:


A chat with them only serves to wind me up even more,with absolutely no appreciation of these longstanding problems by juvenile operatives.So I don't bother.The silent majority of sufferers must be in the 000's.


Probably more ! Working on a submission to the gambling commission right now on the basis of bf inability to correct this. At the very least I hope they can issue a 'notice to improve '.

I will let the forum know of how i've gone about it ( yet to decide...which is the easiest to get a collective action going..facebook, twitter etc ? any advice welcome.)

Report jmdc February 1, 2018 10:57 AM GMT
Hi JOHN

Hope you are well,

I have had an update on the matters you raised with me.
Regarding the 'my account' not opening in a new window, this has been fixed. If you clear cache and cookies on your browser this should revert back.
We are aware of the issue on the Forum, as you stated there was quite a large amount of contact on this and i can confirm our tech team are working on the matter.

Again regarding the display issue when navigating from horse race to race,this is being looked into also, I am now in contact with the relevant department and will update you as soon as we have a fix or an estimated time on when we will have a fix.

Please feel free to reply in the near future for any updates on the matter.

Once again apologies for the inconvenience.

Kind Regards,

Anthony


Sparrow, Anthony has replied.
Report sparrow February 1, 2018 11:12 AM GMT
Thanks jmdc. It gives me the impression that they do not consider it to be a very important issue. When you consider the amount of time this has been going on and only now they are looking into it.
Report Big Boss February 1, 2018 1:56 PM GMT
nearly a month now, I reported it via email immediately, owt done
Report jmdc February 1, 2018 1:58 PM GMT
Deposit still doesn't open in a new window!
Report devilsadvocate February 1, 2018 2:20 PM GMT
I think we are all pi**ing in the wind trying to get Betfair to do anything about this. They are fast becoming a nasty firm with a shocking disregard for much of their customer base. Only by getting the regulatory authorities involved (which I am in the process of doing) are we likely to achieve anything.
Report sparrow February 1, 2018 2:23 PM GMT
I'm pretty sure some punters must have lost money backing wrong horses in wrong races because of this.
Report Big Boss February 1, 2018 4:04 PM GMT
RACE TIMES NOW MISSING COMPLETELY ABOVE THE MARKETS, SEEMS LIKE I.T. ARE HAVING A PLAY
Report john92 February 1, 2018 4:17 PM GMT
It's completely fcked now
Report sofiakenny February 1, 2018 4:20 PM GMT
no link to video for me
Report saddo February 1, 2018 4:21 PM GMT
Aye, all missing now, and my lappy froze earlier, I suspect it was this mess of a site but can't be sure.
Report BESTMATE44 February 1, 2018 4:24 PM GMT
It's now fcked for all races.What a shambles.
Report BESTMATE44 February 1, 2018 4:27 PM GMT
Gone over to Smarkets.
Report devilsadvocate February 1, 2018 4:28 PM GMT
They are one SHOCKING, HORRIBLE, NEGLIGENT OUTFIT DECEITFUL IN THEIR REPLIES AND TOTALLY DISRESPECTFUL OF THEIR CUSTOMER BASE. (Capitals intended !)
Report ladycarla February 1, 2018 4:41 PM GMT
Surely can't be hard to fix
Report ladycarla February 1, 2018 4:42 PM GMT
Ah fixed their solutions no headers LaughLaughLaughLaugh
Report Percy Filth February 1, 2018 4:44 PM GMT
all races now are the 16:35 at Towcester!
Report sofiakenny February 1, 2018 4:45 PM GMT
went to helpdesk on twatter..useless
Report Lee Ho Fooks February 1, 2018 4:54 PM GMT
Now no headers Cry
Report Brian February 1, 2018 4:56 PM GMT
My last 6 or 7 races have all been 15.50 at Chantilly!
Report devilsadvocate February 1, 2018 4:59 PM GMT

Feb 1, 2018 -- 4:41PM, ladycarla wrote:


Surely can't be hard to fix


They were first advised of this nearly a month ago. They have totally underestimated the problems it causes their users resulting in todays shambles. All you get is endless nebulous crap from Customer Services. If anyone wants to join me in a class action questioning their competence to hold a licence for the running of an exchange (the old 'fit and proper persons' test) please please PM me.

Report jules002 February 1, 2018 5:02 PM GMT
just emailed the vip team told them if they sort this sh it out im off to smarkets been happening for over a month now
Report Big Boss February 1, 2018 5:07 PM GMT
ive already emailed vip about 3 or 4 times already, useless
Report pumphol. February 1, 2018 5:13 PM GMT
Betfair's new Motto

If it aint working

DON'T FIX IT Crazy
Report TheFear February 1, 2018 5:34 PM GMT
Laughable. They want to be careful with BD going 2% and smarkts and MB advertising more,,,
Report NBK February 1, 2018 5:55 PM GMT
Today I am missing the market headers. live stream button, form and results button. It's all getting pretty tedious now

If you tell me how to complain I will join up
Report NBK February 1, 2018 5:58 PM GMT
As if by a miracle it is all back on
Report The Leopard February 1, 2018 5:58 PM GMT
It's all fine !

Fine....I tell thee !
Report NBK February 1, 2018 6:05 PM GMT
No issues now, for now
Report Big Boss February 1, 2018 6:20 PM GMT
miracles do happen
Report Petraco February 1, 2018 6:25 PM GMT
Headers back, but still not updating from race to race... Plain
Report devilsadvocate February 1, 2018 6:31 PM GMT

Feb 1, 2018 -- 6:25PM, Petraco wrote:


Headers back, but still not updating from race to race...


Suspect that todays issue may have been fixed but the previous issues still remain ??

Report The Leopard February 2, 2018 1:24 PM GMT
It's not fine, again....!
Report john92 February 2, 2018 1:34 PM GMT
No problems today 3 races in, but the reply I got was an embarrassment.
Report Big Boss February 2, 2018 1:56 PM GMT
errors again resurfacing, seems to me that a bandaid was applied yesterday but no permanent fix
Report Percy Filth February 3, 2018 12:39 PM GMT
ttt
Report devilsadvocate February 3, 2018 12:56 PM GMT
Same Sh**e different day.
Report Big Boss February 3, 2018 12:57 PM GMT
$h!te again today
Report john92 February 3, 2018 1:01 PM GMT
Aye it's back
Report sparrow February 3, 2018 1:07 PM GMT
Back to square 1 again. Bring back the technical experts Scared
Report devilsadvocate February 3, 2018 1:13 PM GMT

Feb 3, 2018 -- 1:07PM, sparrow wrote:


Back to square 1 again. Bring back the technical experts


Zippy and Bungle are on their way !

Report bettinghelp February 3, 2018 10:47 PM GMT
Well, we've hit a new low.

Today, while fixed on the Man Utd v Huddersfield game, the header was actually scrolling through the other live matches one by one, with a 2 second pause. Quite a useful feature actually, if only it was intentional!

Crazy
Report devilsadvocate February 4, 2018 12:33 PM GMT

Feb 3, 2018 -- 10:47PM, bettinghelp wrote:


Well, we've hit a new low.Today, while fixed on the Man Utd v Huddersfield game, the header was actually scrolling through the other live matches one by one, with a 2 second pause. Quite a useful feature actually, if only it was intentional!


Quality !!.

Today...Taunton & Mussleburgh....amongst the most geographically apart in the country but Betfair have miraculously managed to bring them together !!

Report N-east Correspondent February 4, 2018 12:57 PM GMT
Laugh absolute joke i was over in Pau for the 12.40 initially must be twinned with Dublin
Report hologon February 4, 2018 1:02 PM GMT
It shows the contempt that bf has for the customer if they will not deal with this issue
Report sparrow February 4, 2018 1:05 PM GMT
Just sent them another message regarding our complaints.
Report sparrow February 4, 2018 1:12 PM GMT
Latest reply from the betfair rep.


I understand and we've reported it ourselves multiple times. At this time, however, we've not been given any sort of time frame or an indication when they'll be able to have this sorted unfortunately. Apologies yet again for the inconvenience.
Report jmdc February 4, 2018 2:36 PM GMT
My account manager Jake tells me it will be fixed tomorrow.
Report sparrow February 4, 2018 2:43 PM GMT
But "Tomorrow never comes"  Plain
Report brassneck February 4, 2018 2:54 PM GMT
why are all the irish jockey's riding at taunton todayDevilDevilDevilDevilDevilDevilDevil
Report onlooker February 4, 2018 8:03 PM GMT
Sunderland - are 1.62 ... to be Relegated from the 16:40 Leopardstown Bumper.
Report sparrow February 4, 2018 8:11 PM GMT
onlooker    04 Feb 18 20:03 
Sunderland - are 1.62 ... to be Relegated from the 16:40 Leopardstown Bumper.






Mix and match comes to betfair Plain
Report kevo February 4, 2018 9:53 PM GMT
Have they outsourced to India.
Report Percy Filth February 5, 2018 1:37 PM GMT
and so it goes on
Report jmdc February 7, 2018 4:31 PM GMT
This was fixed yesterday.  Hip, hip, hooray!!!
Report sparrow February 7, 2018 4:34 PM GMT
No messing with betfair had it all done and dusted in a matter of months Plain
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