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devilsadvocate
06 Jan 18 13:52
Joined:
Date Joined: 03 Jun 11
| Topic/replies: 83 | Blogger: devilsadvocate's blog
Anyone else getting these...seems to be a chrome problem ?
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Pause Switch to Standard View Wrong meeting headers
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Report EVILROYSLADE January 6, 2018 2:00 PM GMT
Had the 1.50 down as 1.20. Corrected after a few minutes but very annoying!
Report hfink January 6, 2018 2:01 PM GMT
Yes, getting this a lot. Apparently the Welsh Grand National is at Cork this year.

Used to happen a lot in the past, then seemed to settle down and behave, but now it's back again in a bad way.
(I'm also using Chrome).
Report EVILROYSLADE January 6, 2018 2:05 PM GMT
Hfink.   They should have sung Danny Boy !DevilWink
Report TheFear January 6, 2018 2:05 PM GMT
annoying when ur trying to get live video up too
Report onlooker January 6, 2018 2:06 PM GMT
Yes - carries over the previous Market that you were on > to the next Market you Select.
Report hfink January 6, 2018 2:10 PM GMT
Nice one EvilRoySlade Grin
Report grey shark January 6, 2018 2:18 PM GMT
been happening on and off for 2-3 months , just have to keep retrying but wait a few seconds before each attempt
Report sparrow January 6, 2018 2:43 PM GMT
I press the f5 button to refresh the page.
Report roggrain January 6, 2018 2:46 PM GMT
Same on Firefox.
Report BESTMATE44 January 6, 2018 3:24 PM GMT
Been happening now for 4-5 weeks here.
Report wroughtironronn January 6, 2018 3:55 PM GMT
same on firefox
Report devilsadvocate January 7, 2018 12:54 PM GMT
Happening again today. The refresh button helps but sometimes brings up a different side menu from the one you were on. Did speak to
BF customer services. Could all users experiencing this post on this thread so that something gets done. Thanks.
Report Petraco January 7, 2018 12:57 PM GMT
Reporting in as requested Plain
Report devilsadvocate January 7, 2018 1:13 PM GMT
Thanks Petraco
Report BobSievier January 7, 2018 1:50 PM GMT
Happened twice today , needs sorting ASAP
Report devilsadvocate January 7, 2018 1:56 PM GMT
Thanks Bob..Scary thing is if your putting up prices on say a greyhound trap challenge market where it just displays traps 1 to 6 you could (and I have !)
be putting a completely wrong set of prices up !!
Report TheFear January 7, 2018 2:24 PM GMT
shows how low priority we are. Took me about 6 attempts to get 2.15 naas up just to watch the race,,,
Report theonlywayforward January 7, 2018 2:34 PM GMT
Are you using an old version of windows ?.

Windows 10 works fine and that maybe your issue.
Report theonlywayforward January 7, 2018 2:35 PM GMT
If that does not fix it try Opera browser.
Report Andriy January 7, 2018 2:38 PM GMT
I use Windows 10/ Chrome and get the same problem regularly.
Report theonlywayforward January 7, 2018 2:44 PM GMT
Well could be a software issue which is normally linked to your security download .

Firefox have an easy way to resolve that .

But try opera first as that is what I use and no issues.
Report saddo January 7, 2018 5:29 PM GMT
Apt that you appear on a fred about wrong headers.
Report devilsadvocate January 8, 2018 2:17 PM GMT

Jan 7, 2018 -- 8:44AM, theonlywayforward wrote:


Well could be a software issue which is normally linked to your security download .Firefox have an easy way to resolve that .But try opera first as that is what I use and no issues.


Thanks TOWF. Well  decided to take up your suggestion about Opera. All was well until the 149 Central Park
appeared as the 144 Swindon.

I have limited technical ability I but it does seem to me that from experience and some of the posts on here that this is an issue across all/most browsers. It is therefore
reasonable to assume that the issue is indeed with Betfair ??

Report theonlywayforward January 8, 2018 2:25 PM GMT
Well I dont have that issue .
As explained the problem could be with either the security download as one has to allow cretain .exe files to be barred.

Its to complicated to go into and actually dont have the correct knowledge to explain it but my wife does .
Report saddo January 8, 2018 2:26 PM GMT
Blow her up and ask then.
Report theonlywayforward January 8, 2018 2:28 PM GMT
You sick Bsrd
Report theonlywayforward January 8, 2018 2:32 PM GMT
A tramp of all bstrbs = SADDO.

Never posts a selection

Never helps any.

What a sad fk.
Report devilsadvocate January 8, 2018 2:37 PM GMT
Happened twice more in the last few minutes. In the past it used to be associated with site issues but seems more random nowadays.
Surely bf need to be offering assistance/advice ??
Report theonlywayforward January 8, 2018 3:10 PM GMT
Have you rang the help desk ?

Many occasions for me and normally fairly good.
Report theonlywayforward January 8, 2018 3:16 PM GMT
More than likely they will give you the same info as already explained but dont leave it out .

I.e ring them.

Nothing to lose by doing so.
Report devilsadvocate January 8, 2018 6:41 PM GMT
Thanks. Contacted them last week. They said they were aware of the issue. Things improved for a while.
Report onlooker January 13, 2018 1:03 PM GMT
STILL doing it  Sad
Report sparrow January 13, 2018 1:05 PM GMT
As usual it will take them about 6 months to solve the problem.
Report Slicer January 13, 2018 1:07 PM GMT
I am NOT on chrome and I get this occasionally.
Report Ibrahima Sonko January 13, 2018 1:20 PM GMT
I get it all the time on ante post markets.
Report devilsadvocate January 13, 2018 7:19 PM GMT
Have raised this again with bf tonight. Waiting for an IT manager to call me. Testimonies and support from other users would be appreciated.
Report BESTMATE44 January 13, 2018 7:21 PM GMT
Don't hold your breath!
Report onlooker January 13, 2018 7:25 PM GMT
dvilsadvocate -

Bring this thread - telling him the Title - to his attention - for, "other user's testimonies."

... and the fact that you started it a WEEK AGO.
Report onlooker January 13, 2018 7:26 PM GMT
Wrong meeting headers

devilsadvocate    06 Jan 18 13:52
Report devilsadvocate January 13, 2018 7:29 PM GMT

Jan 13, 2018 -- 1:26PM, onlooker wrote:


^  Wrong meeting headersdevilsadvocate    06 Jan 18 13:52


Thanks You Onlooker. Not sure what I've done wrong ? My sole intention is to get betfair to sort this problem out and the more users air their frustrations the more likely we are to get something done ??

Report Brian January 13, 2018 7:32 PM GMT
Constant problem for me - on Firefox.
Report N-east Correspondent January 13, 2018 7:34 PM GMT
yep happens to me using firefox, annoying thing about this problem is if you have the wrong header it still reads the live video as previous race ie you have to have the right race header to watch the LV
Report devilsadvocate January 13, 2018 7:37 PM GMT

Jan 13, 2018 -- 1:34PM, N-east Correspondent wrote:


yep happens to me using firefox, annoying thing about this problem is if you have the wrong header it still reads the live video as previous race ie you have to have the right race header to watch the LV


Exactly this.. and then the inevitable 'you havent met the minimum stake requirement' or 'live feed is no longer available'...aarrgghh !!

Report onlooker January 13, 2018 7:55 PM GMT
Simple solution to your Live Video problem

Open Live Video in a separate WINDOW  - and Bookmark it ....

https://livevideo.betfair.com/?loginStatus=SUCCESS&ott=tQ7EJCvE9RAsjLTjQvlokDw3aCplcEORria%2Bs1ACuwuEd7Vz4nkGuAnzOjQhzhjs

Then - each race you will have Live Video there ALL the time.

Log-In, of course - change the 'Show All Events' Drop Down Box to 'Horse Racing' - and just the Horse races will then appear in the Menu.

Fairly sure the Menu automatically Rolls On as a race is run (during UK racing) (bit of a backlog at the moment with late off USA races) - latest race at Wolver has now gone from the listing as the Market is Closed - so the Next race automatically moves to the top of the listing.
Report devilsadvocate January 13, 2018 8:39 PM GMT
Thank you onlooker... good advice. Have you any knowledge or suggestions as regards the wrong headers? For me, where it is  an obvious template error ie named horses define which race it is, it's just an inconvenience but
when it is not so obvious ie winning distance headers or greyhound trap challenges the potential for an expensive mistake is very much there.
Report BESTMATE44 January 13, 2018 8:43 PM GMT
Betfair,for goodness sake please sort this problem out,it surely can not be rocket science!
Report john92 January 13, 2018 8:46 PM GMT
The "timeform" sometimes fits in the same line as amount matched etc, sometimes it goes below which pushes all the runners down the screen, even when the browser is the same size. Just far too much going on.
Report onlooker January 13, 2018 8:52 PM GMT
We are all in the same boat, with the Wrong/sticking Header issue.

I get it, additedly intermittently and erratically, on differing Browsers - therefore I am eliminating it being a Browser issue - and assume it is a coding issue WITHIN the Betfair SOFTWARE.

It is NOT a NEW manifestation - It has happened on and off for some YEARS, now.

When it goes away - it will probably be as some kind of a secondary correction, during a future Upgrade - it probably having been caused by a secondary, unintended and unaware, implementation during a previous Upgrade/Maintainence.

Previous experiences indicate that it may well 'correct itself' and disappear entirely for a few months - then come back again, as now.

That's Betfair for you. Happy
Report devilsadvocate January 13, 2018 9:25 PM GMT
Onlooker... I like your narrative and understanding of the problem. I have very limited technical ability but agree that it looks like as it is happening across most browsers
it is likely to be a BF problem. Like yourself and others, I have experienced it on and off for the past few years. It disappoints me that BF don't seem to have either sufficient
awareness of the extent of the problem of the necessary skills to fix it

It would be interesting  if  one sustains losses with BF  having knowledge of the problem and not fixing  it (negligence ?) At the very least the potential for ex gratia payments
(or worse) may be enough to encourage them to get their act together....MAYBE !!
Report Capt__F January 13, 2018 9:37 PM GMT
let's  be careful out there
Report RothmanMike January 13, 2018 11:54 PM GMT
I too get all of the above PLUS
Unwanted BSP displaying on every market
Default Stake reverting to £30 instead of £2 on every market.
These faults appearing only on IPad and not on my PC.
Have reported with screen shots as requested,but no replies received.
Won't contact Betfair again as nothing gets sorted and they just wind me up.
Used to think it might be an IPad issue but Apple checked my device,and found it was fine.
I just soldier on with this high-maintenance website.
Report sageform January 14, 2018 8:15 AM GMT
I had not noticed it until recently but now it is nearly every race.
Report Big Boss January 14, 2018 11:56 AM GMT
THIS IS A BETFAIR PROBLEM

TRIED WINDOWS 7 AND WINDOWS 10

TRIED FIREFOX, IE AND CHROME

DOESN'T MATTER WHICH COMBINATION I USE

BETFAIR CUSTOMER SERVICES HOPELESS

END OF FRED
Report saddo January 15, 2018 1:42 PM GMT
Rather disconcerting this and happens a lot here. Clicking from win to place and back resets it.
Report EVILROYSLADE January 15, 2018 3:18 PM GMT
According to the page I have just been looking at, Casual Cavalier was running at Chantilly!
Report onlooker January 15, 2018 4:32 PM GMT
Tried, "Clicking from win to place and back,"  many times - saddo...

But it does not, "reset it," for me.
Report saddo January 15, 2018 4:39 PM GMT
That's a bugger, works for me on chrome.
Report devilsadvocate January 15, 2018 4:52 PM GMT
Would be nice if we didnt have to 'reset' or click from one to another ! Contacted BF C/S  again Saturday early evening. they said they would get a manager to look it and email me.
Not heard anything yet !!
Report sparrow January 15, 2018 4:55 PM GMT
Tell them to contact the experts at the local primary school.
Report devilsadvocate January 17, 2018 2:10 PM GMT
Well despite the promise of a manager looking into this and e mailing me (Saturday evening) ive heard....nothing !!

Going to get on to C/S in the next couples of hours and give them both barrels !

Are others still having the same problems ?
Report onlooker January 17, 2018 2:17 PM GMT
Yes - and the same on Australian Markets  this morning, too - Summer Evening meetings in Oz.
Report Frank Peterson C.C.F.C January 17, 2018 2:19 PM GMT
Same here
Report devilsadvocate January 17, 2018 2:21 PM GMT
Thanks guys..keep them coming....surely they cant continue to ignore us like this ?
Report Brian January 17, 2018 2:22 PM GMT
Still same on both Chrome and Firefox.
Report flukes January 17, 2018 2:24 PM GMT
Experiencing same problem intermittently on Safari
Report devilsadvocate January 17, 2018 7:23 PM GMT
On to Betfair now...despite all the posts on this  topic they thought the issue was just with Greyhound Markets
Report hulk23 January 17, 2018 7:52 PM GMT
tell them there's a problem with slots or live casino .. might get their attention
Report sparrow January 17, 2018 8:02 PM GMT
They have set a target date of solving this extremely difficult problem of some time around the Cheltenham Festival.


Please bear with us.
Report devilsadvocate January 17, 2018 8:36 PM GMT
Apparently their 'traders' are aware of the problem but until its resolved I should contact them via 'live chat' so they can 'raise a ticket'
to get the particular issue resolved. Well thats ok then..some 100 tickets per hour !
Report sparrow January 17, 2018 8:48 PM GMT
"live chat"......"raise a ticket"...what on earth are they talking about?
Why don't they just fix the damn thing.
Report hulk23 January 17, 2018 8:49 PM GMT
ticket would have the wrong subject on it ...
Report devilsadvocate January 18, 2018 1:07 PM GMT
apparently its only 4 degrees celcius in Mumbai today !!
Report devilsadvocate January 18, 2018 8:50 PM GMT
Ongoing problems with this..despite further contact with bf tonight. Does anyone know how to include the gambling commission in to twitter messages ??
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