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20 Apr 17 12:42
Date Joined: 03 Feb 02
| Topic/replies: 273 | Blogger: chalkie's blog
Just logged onto my account and found the balance is Zero.Some shirt front apparently transferred 3k last night to sportsbook and placed a bet on some Football game Bet was struck at 11.31pm a time i was in bed fast asleep FFS.
Anyone else ever had something like this because BF not giving much away from 'Looking into it'
Apart from anything else when did Sportsbook accept a 3K bet all i could ever get on was thruppence when i have tried to have a bet.
****g livid
02:30:29    New England vs San Jose Earthquakes
New England - Match Result
Betfair Bet ID O/0903919/0000042 | Placed: 19-Apr-17 23:31:02
3,000.00    0.00    Lost
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Pause Switch to Standard View Account ****g emptied
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Report chalkie April 24, 2017 2:07 PM BST
Just trying to be upbeat dustyGrin
Report chalkie April 24, 2017 2:07 PM BST
Just trying to be upbeat dustyGrin
Report dustybin April 24, 2017 2:14 PM BST
about supposedly having 3k stolen?
Report chalkie April 24, 2017 2:22 PM BST
yes mate what else can i do it is out of my hands for the time being and hopefully BF will sort out.
Over the years i have found Jumping up and down like a banshee only causes more stress and does not get you any further along me ducky.
Like i said i had enough stress and hard times bringing up the kids and running a business etc and don't want to make my life any harder now, as might drop dead tomorrow.
I might get a bit pissed and in a shouting match with BF if they decide to bell me. But i think it will be just a email notification. If it is the wrong one then i will have to pursue other avenues to get the proper and just outcome, if there is any that is.
Many have put forward suggestions and i have taken them all in.
Shouting and screaming at Customer services won't garner anything as they
Report mokegibboni April 24, 2017 2:25 PM BST
Out of all the 9 bookies that I use, PP is the one that I trust the least. There have been several incidents over the years where I suspect some shenanigans has being going on. For example, the other week I placed an each way Lucky 63 bet with them that, if all 6 horses had won, I would have seen a return of the maximum pay out from this company of £500,000. Just before I clicked ok for them to accept the bet, they were showing a sum of the maximum £500,000 return.

All legs of the bet were from UK racecourses (daytime and evening). As soon as I ok'd the bet, the sum quoted was suddenly reduced from £500,000 to £150,000 with no explanation. I suspect if questioned there is some rule hidden away somewhere about one or more of the racecourses not having a full service (whatever that means).

I'm sure that if I'd placed the same bet with someone like Bet247, they wouldn't have restricted the pay out like PP seemed to have done.

PP own Betfair, so I don't trust either of them. I haven't had a bet with Betfair for about 10 years now and never will. I just use my account to access these forums and occasionally post a blog.
Report chalkie April 24, 2017 2:25 PM BST
are not the ones who are dealing with it
Report TheBaron April 24, 2017 2:31 PM BST
The main thing a company wants to avoid is bad publicity so giving your problem maximum expose in the media should be your next step if you don't get satisfaction.
Report dustybin April 24, 2017 2:36 PM BST
I was going to suggest the same, perhaps mention to your MP....but...
theres a fine line here....if chalkie is the sort not to get too worked up out of having 3k taken then p1ssing off bf might not be the best route if he wins on here
Report TheBaron April 24, 2017 2:45 PM BST
Another option if BF don't do the right thing is using

They are recommended by and help to resolve consumer complaints.  They worked for me in getting money out of a Energy company after they initially said no.
Report chalkie April 24, 2017 2:51 PM BST
Precisely Dusty,
got to wait for the outcome before i do anything. Believe me i am pissed off and boiling inside somewhere, just trying to keep a lid on it for now
Report Magic__Daps April 24, 2017 2:52 PM BST
Chalkie - I could put you in contact with a reporter if you want to go down that route. Getting maximum exposure will cost them a lot more than the 3k if you don't get the correct outcome directly.
Report stewarty b April 24, 2017 5:04 PM BST
Doesn't Paul Haigh sort out problems like this for punters?
Report hardestgame April 24, 2017 6:19 PM BST
what ever has happen fraud has been committed somewhere
Report rileyuma April 24, 2017 6:37 PM BST
chalkie I don't think you have much chance of betfair refunding you stolen 3 grand, although I am quite suprised Ashmal was refunded.

I had my account emptied of about Monkey , 3 years ago , funds were transferred to betfair poker and my account was left empty .
Betfair Investigations department acknowledged that I had never played poker and that my account was accessed from abroad less than an hour after I had logged out from the UK .

I stated that the only explanation could be was that a Betfair employee was responsible , they threatened me with legal action and blocked me on twitter .

I then received the following email:

Unfortunately, your account was compromised and the funds lost to legitimate players in the poker environment. Therefore, there are no funds to be returned to you.

Your account was closed as in these scenarios we close accounts to ensure no further access can be gained by the person/s that accessed the account illegitimately.

Kind regards,
Report TheBaron April 24, 2017 6:44 PM BST
Betfair is like a Bank. If customers lose faith in its ability to look after their money they ain't got no business.
Report rileyuma April 24, 2017 6:46 PM BST
Your 1 chance could be that it was lost on Betfair Sportsbook , so no legitimate punters will be at any loss if they refund your money ?
Report impossible123 April 24, 2017 6:54 PM BST
Keep a track of correspondence eg email (do not rely solely on inbox messages), for future reference and legal recourse (if necessary), and only phone calls if access to recordings are available to you. Good luck.
Report chalkie April 25, 2017 3:15 PM BST
Hip Hip Hip Hip Hooray.
BF emailed me yesterday but did not pick up til this morning and they have stated they are going to refund the funds as a gesture of goodwill.A snipet of the mail here.
'We are unable to provide further information  with regards as to how this has occurred as  we can only provide you with information related to your Betfair account, however this activity  indicates  that  your details  might have been gained from a 3rd party website .
We have also confirmed that you were not responsible for some of the activity on your account
Due to this, the  amount of  3000.00 GBP has been lost.'
'As per our terms and conditions, Betfair  are  not held  liable  for losses  incurred from  accounts being compromised.
Please refer to section 1 of your account’s terms and conditions 
That being said we have decided to refund the amount  lost as a goodwill gesture.
Kindly contact our customer  service team as  they will have to create  a new account for  you'

Probably the Sportbook angle( like Yuma and others have said) that may have forced their hand in the refund because if lost to another on the exchange would have been hard to prove i had no hand in it and the money gone to another and not BF them selves.
Thanks for all the positive support that has helped keep me sane over the last week.
Cheers Me Dears
Report stewarty b April 25, 2017 3:18 PM BST
Well done chalkie.
Report Gin April 25, 2017 3:20 PM BST
Good news
Report craigie69 April 25, 2017 3:20 PM BST
well done great result
Report TheBaron April 25, 2017 3:22 PM BST
Glad they did the right thing but as you say would they have been so generous if the bet was on the exchange?
Report pablo-fanque April 25, 2017 3:23 PM BST

but what does/could this mean this activity  indicates  that  your details  might have been gained from a 3rd party website .
Report chalkie April 25, 2017 3:24 PM BST
You make it sound like it was a plot Stew lol
Report dave1357 April 25, 2017 3:28 PM BST
well done, but looks like you have given your details to a phishing site - I asked this before but you didn't reply, do you use a similar password for anywhere else?
Report chalkie April 25, 2017 3:29 PM BST
The first part of the email read
'We have confirmed that your account has been successfully accessed from an unauthorized location as your login information has  been compromised.'
followed by what i have put up but they can't talk about anything else as i suppose it has something to do with Data ProtectionConfused
Report The Sawyer April 25, 2017 3:29 PM BST
A Stew plot?

Well done anyway mate.

Terms and conditions may arris - if a criminal offence has been committed T&Cs mean jack sh1te.
Report dave1357 April 25, 2017 3:29 PM BST
btw I'm assuming that you have changed all your passwords.
Report stewarty b April 25, 2017 3:29 PM BST
lol chalkie I can see where you're coming from. I should say fair play to BF also for showing common sense on this occasion albeit it could have turned out different had the bet been on the exchange.
Report dave1357 April 25, 2017 3:30 PM BST

Apr 25, 2017 -- 3:29PM, The Sawyer wrote:

A Stew plot?Well done anyway mate.Terms and conditions may arris - if a criminal offence has been committed T&Cs mean jack sh1te.


Report chalkie April 25, 2017 3:31 PM BST
ironically Dave the only other account with similar login details(not any more) is Trade Fair which i joined up to a few weeks ago.
I had kept them the same as part of the same entity
Report chalkie April 25, 2017 3:34 PM BST
Not refunded as yet but the bloke did say it might take a few hours,Days,Weeks ExcitedScared
Report screaming from beneaththewaves April 25, 2017 3:35 PM BST
Call their bluff.

Next time you see a 4/5 shot you fancy on the Sportsbook, ask them whether they'd like to lay you a £2,400 to £3,000. And if not, why not.
Report dave1357 April 25, 2017 3:36 PM BST
hmmm they seem to imply that you inadvertently gave your details to a spoof site?  You have your details saved, so wouldn't normally enter them.  Can you think of any time in recent weeks that you have been asked to enter username/password.

btw just asking in case anyone else has fallen for the same scam.
Report chalkie April 25, 2017 3:57 PM BST
not to my knowledge mate
Report madrigal April 25, 2017 4:07 PM BST
BF reading this thread and afraid of the police being called in so they paid up---end of Cool
Report impossible123 April 25, 2017 4:39 PM BST
Well done 'chalkie'!

Betfair did the correct thing despite no admitting liability. However, would anyone still leave large amounts of funds in their account overnight post this event despite the customer friendly outcome? A brave person might....
Report Willie Shafter. April 25, 2017 4:58 PM BST
how can a 3rd party benefit?  no-one else can get the 3k?
Report TheBaron April 25, 2017 5:03 PM BST
Backed the other outcomes elsewhere?
Report TheBaron April 25, 2017 5:06 PM BST
Nope not that
Report EVILROYSLADE April 25, 2017 5:07 PM BST
Very pleased for you Chalkie. You stayed calm throughout so well done old chap!
Report TheBaron April 25, 2017 5:08 PM BST
More likely a "fun" bet from a 17 year old.
Report dave1357 April 25, 2017 5:14 PM BST
I've said this several times.  If the bet wins, the plan would be to move some of the winnings out of the account prob via the poker app.  When the account owner logs on they find that there account has been messed about with, but they have made money.  So will they report it?  Prob not for fear of losing money.
Report Magic__Daps April 25, 2017 5:15 PM BST
Glad you rightfully got paid, but it was easy to blame another site and just pay you back. It still stinks to me due to the wager being on the Sportsbook and smacks of something wrong their end. They won't give you any more details as it will show them up (NAP).

As screaming from beneaththewaves has said, ask for a 3k bet on something when you fancy one and see what they will lay you - if they refuse you to peanuts you will KNOW it was something their end in this case imo.
Report ProSniper April 25, 2017 5:17 PM BST
Bamos chalkie Cool Now all that's left to do is withdraw all your funds..close your account..then send betfair a picture of Keyser Soze..

Report impossible123 April 25, 2017 5:19 PM BST
How could the bet have been accepted? £3k on Sportsbook on a non-major event?

Imagine £3k on a (different date) for the General Election after its announcement? An accomplice could so easily have benefited if done when the market was exceptionally quiet eg after midnight ie layed and accepted.
Report hardestgame April 25, 2017 5:22 PM BST
b/f know whats happen
keep your mouth shut
WELL done you are in the right and 3 bags of sands nothing

to b/f
i have been BEHIND you all the way
well done  sir
Report mokegibboni April 25, 2017 5:23 PM BST
Someone calling themselves Keyser Soze was a troll from about 5 years ago now. He was a right pain in the ****. S**t stirrer in the extreme. The loser used to reside in one of the newsgroups accessed from Microsoft Outlook Express - 24support.helpline to be precise.
Report chalkie April 25, 2017 5:34 PM BST
Once again lads a big thanks for all the support.
Great bunch of lads all of yer even the scepticsShocked
Report EastLower Gooner April 25, 2017 5:36 PM BST
This happened to me a few years ago. I was betting on the Huxley Stakes at Chester and was waiting for the payout to start reinvesting but fact my balance dropped sharply...when I dug deeper my finds at been used to place several tennis bets.

It was impossible for anyone to believe me but after adding  a post in the site feedback forum I got a random call from fpneobe claiming to be from Betfair who said he was going to look like into more...pretty odd call because I could tell he was in a private room on his own i.e. No background noise from the call centre.

Needless to say I never heard from him or anyone from Betfair again and never got my funds back.

My feeling is that it was either a rogue bot or a hacker but Betfair were pleased to just ignore me completely and not admit a failure on their side.
Report hardestgame April 25, 2017 7:23 PM BST
whats right is right
this time we got it righted
good luck to you to you sir
Report vidou April 25, 2017 8:21 PM BST
Glad for you chalkie but something about all this just seems so wrong. Betfair, if they suspected an outside 'third party' I'm pretty sure would never have made a 'goodwill gesture.' Big companies just don't do charitable acts like this. They also run scared of talk of Police and Reporters which have both been mooted on this thread. Bad publicity and loss of customer confidence is what terrifies the sh!t out of them but that leaves us with the question of what actually happened here?
Who was this mystery 'third party' - still think all this points to some sort of compromise at BF
Report STATSMAN April 25, 2017 8:27 PM BST
There's nothing stopping you still reporting it to the cops is there?

Someone has stolen from you, even though BF have made a goodwill gesture and recompensed you, doesn't make it right.

They'll be free to do it again to someone else.
Report homefortea April 25, 2017 8:36 PM BST
This site is so f ucked up only the mentally challenged bet on it..
Report dustybin April 25, 2017 8:48 PM BST
Good result chalkie, pleased for you.

This thread exists now so if anything similar happens to others they can post onto it and we all can look in.
Report posy April 25, 2017 9:01 PM BST
Good news chalkie
Report carrot1960 April 25, 2017 9:12 PM BST
"goodwill gesture" , next stop the police
Report dave1357 April 25, 2017 9:29 PM BST
the police dgaf about this sort of crime.  They wouldn't bother doing any investigation at all.
Report Wesdag April 25, 2017 9:41 PM BST
^ too busy looking for hate crimes on twitter
Report REDROB April 26, 2017 1:28 AM BST
Good result chalkie, double result actually as the horse you were going to back the following day was turned over. Cool
Report Magic__Daps April 26, 2017 8:22 AM BST
I would still be asking them how someone got 3k on with their sportsbook, no way has someone hacked your username and password and placed that bet.
Report dopeyone April 26, 2017 8:51 AM BST
^^ I agree ^^
Report Virgin April 26, 2017 9:21 AM BST
As good as winning 3K Chalkie Cool thanks for sharing
Report BARROWBOY April 26, 2017 10:12 AM BST
this whole episode hardly inspires confidence without a proper explanation.would have thought bf would be keen to put peoples mind at rest.
Report chalkie April 26, 2017 10:18 AM BST
My retort yesterday when learning of the intended refund and settlement of this matter is below.
Rob:Yes good result but still backed it elsewhere ew didn't cover the bet but it would have done on BF. Not bet so many in the last few days probably because of this, been a bit jittery. Luckily (probably) i have only done 2 decent doubles in the last 2 days and both won(Abbotswood/Corintia Knight Mon and Ardea/Disko Yesterday) but were preceeded by 2 losers in Sugar Baron and Order of St George. Swings and roundabouts as normal.
Virgin: In a way yes i suppose. Could have been like backing a loser in one race and winning it back in the next. Trouble was it was spread over 4-5 anxious days

Thank you for finally sorting this out, rightfully and justifiably  I may add and rest assured I will from now on be using the 2 step security and other suggestions that I may have not used before.
I would like to point out that my anti spyware, firewall and virus protection runs 24 hours a day and updates and scans automatically as this is needed for my set up and as my business dictates. I can assure you my system was not infiltrated my end otherwise it would have shown and I did thoroughly check this as a matter of due diligence and there are far more important files that could have been accessed if it had.
What you need to be asking yourself, although I suspect you have done so already, is how the hell this bet was facilitated your end when I have never been able to place a bet on any Sportsbook event(when I have tried) for more than a few pence let alone £3K (and on such an obscure market as ‘American Soccer’)
You would have seen that I don’t use Sportsbook and if I was going to bet on anything like such an obscure market, it would have been on the exchange as there is better value and I also have a couple of Bookmakers accounts where I can get a decent bet on if I needed to. Also I very rarely bet on Football or other sports and if doing so it would normally  involve UK teams or Local International teams.
I think even on the exchange I have only bet in 4-5 games in the last year or so and for a lot less than the monies involved here.
Once again thank you for putting this matter to rest and coming to an amicable solution.
I would have much preferred a one on one phone call to sort out this mess though.

Report chalkie April 26, 2017 10:22 AM BST
My feelings as well Barrow
Report chalkie April 26, 2017 10:28 AM BST
As i am on a Hat Trick of winning doubles i will hopefully not put the mockers on the run by posting todays.Excited i have had a Cheeky EW double on Djackadam and Poli Roi today and will be backing Snowy Dawn early doors in the first at Chelmsford tomorrow. Going to see Micky Flannagan down the smoke tomorrow so apart from the latter i will be having a day off so to speakGrin
Report Graeme83 April 26, 2017 11:03 AM BST
Chuckie - good luck with your 3k sportsbook double on djakadam and poli roi Laugh
Report Arklearkle April 26, 2017 11:26 AM BST
Chalkie I have been following the thread and am delighted for you. Perseverance is a great thing in these matters so long as it doesnt eat one up. Well done.
Report chalkie April 26, 2017 12:09 PM BST
Account has now been reloaded as promised. So do i now,as suggested and thought myself, try and place a bet for the £3k on Sportsbook to see if they accept itSurprised or would that be tempting fate.
Might just take it and not give me a chance to confirm itShocked
Report Arklearkle April 26, 2017 12:12 PM BST
Dont tempt fate
Report 11kv April 26, 2017 12:12 PM BST
Glad you got your cash back Chalkie...

Your stake(s) exceeds the maximum limit. Try the Exchange to place your bet(s). Laugh
Report chalkie April 26, 2017 12:23 PM BST
I am 99.9999% sure that would be the message KV
Report chalkie April 26, 2017 12:31 PM BST
Random game in some Midweek Park league match somewhere at the same odds
Bit surprised that they would have took a Monkey on it lol
Your selections Odds Stake
Tillerbyen FK v Byasen
Max £500.00
Match Odds
Total Stake: £3,000.00
Confirm Bets   
Accept downwards odds movement during bet placement
Report chalkie April 26, 2017 12:32 PM BST
Norwegion Cup match lol
Report Magic__Daps April 27, 2017 8:52 AM BST
Chalkie - if you have the app on your phone (or logon on phone I think it takes you to the same format), you should be able to just type an amount in the box and a message will come up with the max allowed without even trying to place the bet. I am allowed a whopping max £87 on a 10/11 shot on a premier league game!
Report screaming from beneaththewaves April 27, 2017 9:54 AM BST
Try it on a US football match in the same competition as the hacked bet. If you can get a monkey on the Norwegian Cup now, you may find that you are allowed the whole 3k on Major League Soccer.

It looks to me as though they might be trying to cover up what happened by pretending that your Sportsbook account wasn't in fact restricted.
Report Ashmal April 27, 2017 9:57 AM BST
Chalkie, really glad to see that Betfair did the decent thing for you, as they also did for me (for much less money)

In a way, it was easier for them in your case, as the money had been 'lost' to Betfair Sportsbook, not another punter on the exchange, as had been my case.

I see you said that your account had been 'reloaded'. In my case, they made me open a new account and closed my original (from 2002) account. That was a pain in the bum. I also lost my original username for the forum and they refused to transfer it to the new account.

Good to hear your computer is fully up to speed on security - just like mine was, so I think it's unlikely that that's where your login details got exposed. Have you (and anyone else reading this) tried to see if your email address has ever been subject to a security breach on a hacked website. Easy to do. Just Google "haveibeenpwned" and then enter your email address on the site and it will check. I did mine some time back and it came up with one positive result - from a hack suffered by Paddy Power. This is what it says -

Paddy Power: In October 2010, the Irish bookmaker Paddy Power suffered a data breach that exposed 750,000 customer records with nearly 600,000 unique email addresses. The breach was not disclosed until July 2014 and contained extensive personal information including names, addresses, phone numbers and plain text security questions and answers.

Compromised data: Account balances, Dates of birth, Email addresses, IP addresses, Names, Phone numbers, Physical addresses, Security questions and answers, Usernames, Website activity
Report longbridge April 27, 2017 10:40 AM BST
@Ashmal - if Chalkie's been around since 2002, he won't be using his email address to login to BF, so your very good advice should be slightly modified to type his username into haveibeenpwned.
Report madrigal April 27, 2017 10:44 AM BST
Ashmal---have checked my new email  safe-  checked old one and it was breached---- on "Elance"

worth checking this out guys
Report REDROB April 27, 2017 11:52 AM BST
2 breaches for me . myspace and modern business solutions !
Report STATSMAN April 27, 2017 12:27 PM BST
This maybe worth a read too.
It also gives you a step-by-step guide on how to check your system for any unwanted activity
Report Magic__Daps April 27, 2017 1:05 PM BST
redrob - I got modern business solutions as well, never heard of them
Report GLASGOWCALLING April 27, 2017 1:08 PM BST
.... thought your search might have showed " bigmart "  magic. !!
Report REDROB April 27, 2017 1:10 PM BST
Report Magic__Daps April 27, 2017 1:13 PM BST
He probably struggles to login to his own email, so I have no fear of a hack from that buffoon!
Report GLASGOWCALLING April 27, 2017 1:13 PM BST
... surprised i am clean with all the porn i watch. !!  Shocked
Report Magic__Daps April 27, 2017 1:16 PM BST
Surely nobody has any account with them though! I have had my email address for about 15 years and it generally is used on "proven" sites. The trouble is I think I could have got mine stole from PP or Racing Post, and it has probably been used for purchases etc on probably 100 different sites over the years.
Report dave1357 April 27, 2017 2:13 PM BST
I think modern bus. was a huge spam company.
Report dave1357 April 27, 2017 2:14 PM BST
It would be illegal in the UK btw, but the usa dgaf about personal information privacy.
Report REDROB April 27, 2017 2:20 PM BST
Yeah they swiped anything they found in peoples e mail accounts and sold the info on.
Report REDROB April 27, 2017 2:21 PM BST
modern business solutions that is
Report Magic__Daps April 27, 2017 3:02 PM BST
I know I have had my email hacked before as it was sending spam out to everyone in my address book, but that only happened once until I reset everything and has been fine since (a good few years ago now).
Report EVILROYSLADE April 27, 2017 4:10 PM BST
Same here Magic. Emails sent to all my contacts ( in my name) telling them I was stranded abroad and needed £3k immediately to pay hotel bills and flights home! Only one friend offered me help by the way!! Called me first thankfully. Got it sorted, and changed everything . Check EVERY day to see if there is anything sinister on all my sites. Hackers should be executed, full stop.
Report dustybin April 27, 2017 4:14 PM BST
I heard the economist tech podcast lastweek cover this new voice technology that can replicate anyones voice on hearing them speak....and its thought future malevolents will be using it to phone people imitating others and the suggestion was people leaving messages on peoples answer phones as other people.....its actually quite funny
Report dustybin April 27, 2017 4:14 PM BST
in a wrong way
Report SPOT THE DOG April 27, 2017 6:32 PM BST
Can we get back to the OP Q
Report dustybin April 27, 2017 6:43 PM BST
Think its done
you wont be hearing any more from bf on this issue
Report chalkie April 27, 2017 9:20 PM BST
Sorry been no updates but been to see Micky Flannagan in London today and only just got back.
Just sat down to see how Snowy Dawn got on in the first at Chelms.
Only downfall is the fact my bet didn't get laid at 13's as i had put up this morning.
Did tell you Wednesday morning i was into this and although the cheeky double didn't come off yesterday i was always going to back this today.
'As i am on a Hat Trick of winning doubles i will hopefully not put the mockers on the run by posting todays. i have had a Cheeky EW double on Djackadam and Poli Roi today and will be backing Snowy Dawn early doors in the first at Chelmsford tomorrow. Going to see Micky Flannagan down the smoke tomorrow so apart from the latter i will be having a day off so to speak'

To top a good day out and plenty of Alcoholic lubrication i also left a bet on Great Field to cover the bet on Snowy if got beat so all in all a **** off great day out and at home.
Report chalkie April 27, 2017 9:26 PM BST
yes they closed my original account from 2002 ish as well and opened another and bang went my commission discount as well so currently back up to newbie 5% ****.
Emailed them yesterday asking them to reinstate my proper discount but don't think they have replied, will look in the morn when eyesight a bit betterCrazy
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