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hornshoe1
30 Apr 13 16:58
Joined:
Date Joined: 16 Mar 08
| Topic/replies: 478 | Blogger: hornshoe1's blog
??? bet manipulation.bet placement. account locked???

Who has had this message when trying to bet peeps?
What was the reason?
TIA.
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Report Betfair Community Manager 4 April 30, 2013 5:13 PM BST
Hello hornshoe. The Help desk has tried to contact you regarding this, can you please let us know a convenient time to call the mobile number registered on your account so they can assist you?
Report hornshoe1 April 30, 2013 5:22 PM BST
now
Report Apologist April 30, 2013 5:27 PM BST
Thinly veiled 'I am Shane Kelly' thread imvho
Report REDUNDANT PUNTER April 30, 2013 5:30 PM BST
It usually means your account has been compromised, and someones atempted something fraudulent or irregular

they will reset it with new passwords and such
Cheers
Report hornshoe1 April 30, 2013 5:35 PM BST
Thanks RD, seems resolved I'll do fuller post about it after racing.
Report hornshoe1 April 30, 2013 11:17 PM BST
Thanks RP you were correct. While focussed, using the exchange, heinously I'd tried to open Classic Poker too nonchalantly and  I think two times, made password login errors probably not noticing mis-timely hitting the Caps key mid-process.

'Lee' tells me that BF usually allow about 6 attempts but are at liberty to be less tolerant (I'm sure sometimes historically I've even taken that many, without adverse consequences).

Ultimately in this instance, I do of course endorse precautions to promote security - it's just a pity my gratitude is tempered by what seems like BF's infinite capacity for hindering, not helping Peops.
Report hornshoe1 October 27, 2013 11:42 AM GMT
Wretched Betfair

Struck me out again today.

As a security precaution, this account has already been locked because there have been five consecutive incorrect password entries. This is a security precaution. To unlock your account please call contact us.


If only you'd sent such a message earlier instead of my just receiving the log in page repeatedly, I'd likely have avoided repasting in, an incorrect login, when trying to login via the forum, till my account jammed eh? ..saving us both the hassle.
Report cool eddy October 27, 2013 11:47 AM GMT
a while ago someone managed to place bets on basketball on my account phoned betfair didn't believe that it wasn't me one bet was for just under 300quid
Report dave1357 October 27, 2013 11:47 AM GMT
Rather than slagging BF, perhaps you should just leRN TO TYPE PROPER
Report dave1357 October 27, 2013 11:47 AM GMT
oh wait
Report Dan Chipowski October 27, 2013 11:51 AM GMT
Laugh
Report hornshoe1 October 27, 2013 11:51 AM GMT
mm I sense that does not surprise you eddy. Betfair really are a basketcase.
Report cool eddy October 27, 2013 11:58 AM GMT
3 bets placed two which won it didn't seem to matter that I hadn't placed the betsShocked
Report hornshoe1 October 27, 2013 12:00 PM GMT
so how was it 'betfair resolved' ?
Report cool eddy October 27, 2013 12:16 PM GMT
Following an investigation into the activities on your account we have concluded that unauthorised access has been gained to your Betfair account. As such your account has been suspended and will remain so until further instructions on this matter are received from yourself.

If you wish to continue to use Betfair please choose one of the following options:

1. Change your password and ensure that you run appropriate anti-spyware, firewall and virus protection on your computer

2. Create a new account to which we can transfer any remaining funds and Betfair Points to your new account.

Betfair cannot accept liability for funds lost from your account under these circumstances. Under section 1 of our Account terms and conditions of use:

"You are solely responsible for the security and confidentiality of your account. In particular, you agree to keep your username, password and/or TAN strictly confidential and you are responsible for any misuse of your password and/or TAN. Provided that we have been correctly supplied with the account information requested, we are entitled to assume that offers and payments are made by you. You should change your password on a regular basis and never disclose it to any third party. You undertake to protect your username and password in the same way that you would in respect of your bank cards and any failure to do so shall be at your sole risk and expense. If another person accesses your account, you are solely responsible for all their actions whether or not their access was authorised by you and you hereby indemnify us and hold us harmless against all costs, claims, expenses and damages howsoever arising in connection with the use of or access to your account by any third party.."
Report hornshoe1 October 27, 2013 12:18 PM GMT
marvelous
Report saddo October 27, 2013 12:22 PM GMT
Did they void the three bets, eddy?
Report cool eddy October 27, 2013 12:35 PM GMT
no
Report hornshoe1 October 27, 2013 12:39 PM GMT
expected the winner to void, so + = -     result?
Report cool eddy October 27, 2013 12:39 PM GMT
going on about software on my computer had to do some tests on my computer
got the feeling when on the phone that they didn't believe me have never had a bet on basketball in my life
bets were placed early hours of morning when I was letting some zzzzzs out hasn't happened since
Report saddo October 27, 2013 12:40 PM GMT
Thought not, how ignorant.
Report cool eddy October 27, 2013 12:42 PM GMT
going back a while but remember the bets balanced out to just a few quid up or down
Report saddo October 27, 2013 12:43 PM GMT
The point is they more or less said you were lying.
Report PairOfSuitedAces October 27, 2013 12:48 PM GMT
The thing is a lot of these problems can be avoided if Betfair used a 2-tier security method, similar to Skrill and most banks. I suggested this to them ages ago and they said they were looking into it.
Report cool eddy October 27, 2013 12:49 PM GMT
yeah can even remember him saying when looking at the bets but that one won
suppose could have been worse no money taken out of account
Report rcing October 27, 2013 12:55 PM GMT
are you using 2 step authentication now eddy ?
Report hornshoe1 October 27, 2013 12:58 PM GMT
Certainly could have been a lot worse, pity it wasn't a decent gain as compensation,as usual doesn't absolve BF.
Report cool eddy October 27, 2013 1:00 PM GMT
yes rcing everyone should
Report cool eddy October 27, 2013 1:00 PM GMT
yes rcing everyone should
Report rcing October 27, 2013 1:06 PM GMT
agree eddy , i have been using it for about 2-3 months , has given me a bit more peace of mind regarding security
Report PairOfSuitedAces October 27, 2013 2:42 PM GMT
Didn't know that they had finally implemented it rcing - I'm sorting it now.
Report rcing October 27, 2013 2:47 PM GMT
it's well worth using pair
Report PairOfSuitedAces October 27, 2013 3:54 PM GMT
Yes, I know rcing. I had a problem about a year ago and had a long talk with a BF manager about the security (or lack of it. I've had to ring up every day to suspend/unsuspend my account to ensure I didn't have further problems - I also deliberately locked myself out of casino and poker etc so that anyone hacking into my account couldn't mess about with different stuff.
Report saddo October 27, 2013 4:18 PM GMT
I also deliberately locked myself out of casino and poker etc


How do you do that, PairOfSuitedAces?
Report PairOfSuitedAces October 27, 2013 4:25 PM GMT
saddo I'm almost certain that I asked CS to do it for me because I can remember them asking me if I was sure. However, I'll check later tonight just in case I found another way.
Report saddo October 27, 2013 4:26 PM GMT
Thanks, I have never gone to those bits and it seems a good idea,
Report PairOfSuitedAces October 27, 2013 4:33 PM GMT
Yes I like it a lot. I have found this in the "help" section of MY ACCOUNT under Self-exclusion:

In addition to self-exclusion it is also possible for you to restrict your access to individual Betfair products:

    Betfair Casino: go to "My Casino Account" and select Casino Exclusion.
    Betfair Exchange Games: go to "My Games Account" and select Games Exclusion.
    Betfair Arcade and Instant Games: go to "My Arcade Account" and select Player Protection.
    Betfair Poker: go to "My Account" --> "My Details" and choose Player Protection. 

Please contact the Helpdesk if you require any further information or assistance on self-exclusion or individual product restrictions.
Report saddo October 27, 2013 4:46 PM GMT
Thanks a lot, will check out that 2 step whatsit also.
Report Deltâ October 27, 2013 4:47 PM GMT
Pakistan was trying to get in my a/c earlier this year! Shocked
Report saddo October 27, 2013 4:49 PM GMT
Shocked
Report Insanity Later October 27, 2013 6:13 PM GMT
Sounds like you were Inzamam-Ul-Hacked Delta....
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