Unfortunately they all seem to think that putting prohibitive (and normally illegal) T&Cs in place is now totally acceptable. The guys that will be able to give best advice and help with follow up would be:

(i) Paul Fairhead email at:   betdisputeadvice@gmail.com

(ii)or join
https://justiceforpunters.org/justiceforum/index.php

Thanks

i had the same problem and was stated 'under no circumstances will a withdrawal be made until your deposit has rolled over'

my problem was this max stake was £10 tried to bet the betslip stated 0.50 tried that betslip stated minimum bet £1

e-mailed them and told them also mentioned justice for punters CMA GC paul fairhead

and guess what they paid out i then closed my account

be VERY VERY careful if you self exclude there are plans afoot where anyone who self excludes at one firm will self exclude from all other GC licensed sites

some firms already state this in their t&c