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#AskBetfair – Customer Q&A Tues 27th May 2014 18:00 – 19:30 (GMT)

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By:
Betfair Customer Services
When: 27 May 14 19:25
Is there any chance of your company replacing TSE as the forum moderators? They seem to have a very funny agenda regarding posts, someone posts something that is not even offensive gets a life ban yet other posters continue with libellous posts (ie. accusing others of being aliases) yet there posts just get removed and they are not sanctioned further.
The Betfair Forum is intended for legitimate comment, constructive discussion and the sharing of opinions on sport, gaming and other matters. We have a responsibility to try and ensure that the Community is a pleasant area for all our users to enjoy.
The Forum is not actively managed but there is a ‘report’ feature for threads and individual posts where customers alert the moderation team to any inappropriate content.
We want customers make full use of the Community, but there are some things we just can’t allow. Light hearted “banter” is to be expected within a forum environment but Bullying and harassment are not what the Betfair forum is about and will not be tolerated.  Our Terms and Conditions explain the type of content that is not permitted – and we may take action against anyone who breach these Terms.
By:
Betfair Customer Services
When: 27 May 14 19:26
The "other sports" forum is basically only used for cycling, and some of the threads on there are amongst the best anywhere on the forum. Please would it be possible create a cycling section of the forum, so that other users would be able to locate the cycling-related threads more easily?
The forum categories have recently been condensed down a few months ago, with some removed due to the lack of activity within those categories. However, we’re always open to adding new categories if there is not only interest, but they generate a good level of activity within the forum. We’d be happy to add Cycling as its own category for a trial period, and should the activity be of an acceptable level, we’d be happy for it to remain as a permanent fixture.
By:
Betfair Customer Services
When: 27 May 14 19:27
Why do Scorer markets go suspended when the games kicks off, Other bookies leave them on?
We will have in play next goalscorer markets enabled and ready for the start of the World Cup on the Sportsbook.
We do offer First Goalscorer markets In-Play on the exchange as it’s our most liquid scorer market but if there is sufficient demand we would consider expanding. We will be trialing Next Goalscorer markets in play throughout the World Cup.
By:
Betfair Customer Services
When: 27 May 14 19:28
Is the Live View on the forum a ploy to get people to login so they might be more likely to bet? If not, can you make standard view the default?
Our forum data shows that customers who use the live view function are three times more likely to create and reply to posts, as it is a far more engaging experience than the standard view. Unless we see a change which indicates the Live View is no longer effective in this way, the Live View will remain as the current default.
By:
Betfair Customer Services
When: 27 May 14 19:29
After the Vincent/Arif cricket match-fixing charges, could you elaborate on what Betfair does to help protect punters from fixing?
Betfair recognise that the integrity of our markets is crucial to our customers. For this reason, we have a unique Integrity Team that is dedicated to monitoring betting activity on Betfair’s sports betting products, to ensure that markets are being used in a fair manner. Where the Integrity Team suspect any account holder is seeking to gain an unfair advantage over other customers, robust action is taken including account closures.  Betfair has information sharing agreements (MOU’s) with 58 Sports Governing Bodies (SGB’s) around the world.  These agreements enable Betfair to work hand in hand with the SGB’s and relevant gambling regulators to fully investigate any instances of unusual or suspicious betting patterns.
By:
Betfair Customer Services
When: 27 May 14 19:30
What percentage of your users make a profit each year?
From memory, c.25% of our customers are profitable after commission is deducted.
By:
Betfair Customer Services
When: 27 May 14 19:34
It is clear that the number of football matches on live video is now way behind other bookmakers in terms of the number of matches covered. Has Betfair reduced the contract with the 3rd party to simply save money?
We continually review the content we show on live video and remove competitions that don’t prove to be popular or overlap with matches available on TV. Unfortunately rights holders restrict the player size and quality that we can show. Our aim however is to have something on live video around the clock wherever possible.
By:
Betfair Customer Services
When: 27 May 14 19:39
Why can't you have an E/w type bet on football accas? For example offer 1/4 odds if on leg let's you down?
We have our “Acca Insurance” football promotions on the sportsbook that you can opt in to, and get your stakes on match odds and both teams to score multiples returned if one leg lets you down. For more details please go to the promotions tabs on either of the app or the website.
By:
Betfair Customer Services
When: 27 May 14 19:42
Why not reduce your commission for some sports events like Matchbook and other exchanges do?
In 2013 we ran 0% Premium Charge promotions on La Liga and Rugby Union. The Rugby Union Promotion is on-going, and we will consider extending this promotion should it prove successful at increasing liquidity in Rugby Union markets.
By:
Betfair Customer Services
When: 28 May 14 15:58
Do you think it might be a good idea to make an Asian person on to the board, who knows the Asian markets better?

Thank you for your question and sorry we managed to miss it in the Q&A last night.  We value a broad range of experience from our board directors which includes a spread of geographic, functional and industry expertise.  Two of our directors have in their careers led successful, profitable businesses in Asia.  The current regulatory environment in certain Asian countries makes expansion in the region more difficult than other places in the world.  However, it is somewhere that we would like to do more so we are also investing in people below board level to help us build relationships with local partners.


Can we have markets on the Hockey World Cup 2015?


If you are referring to the 2014 field hockey World Cup, we will be offering markets for both men's and women's. The markets should be available on site by tomorrow evening.


Is it ok to make lots of cricket bets from Chandigarh? Can you make more markets on the ICL, not just the IPL?

We offer a number of domestic Indian cricket, but the ICL ended back in 2009 as it lacked the support of the Board of Control for Cricket in India and International Cricket Council.
By:
Betfair Customer Services
When: 28 May 14 15:58
Thanks to everyone who submitted a question. This sort of feedback is incredibly helpful to us as we’re always working hard to improve things for our customers.

We really appreciate you taking the time to join us and look forward to hosting another session towards the end of the year.
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